Report: #1103798

Complaint Review:

  • Submitted: Mon, December 02, 2013
  • Updated: Mon, December 02, 2013
  • Reported By: SoSueMe — Kahului Hawaii

    , Select State/Province
    USA Klear Gear kleargear Taking advantage of consumers - see details - Internet

Show customers why they should trust your business over your competitors...

(KUTV/CNN) – A couple in Salt Lake City is facing a nightmare situation after doing what many of us do during the holidays, shop online.

They received a hefty fine and a hit on their credit score because they posted a negative review about a web site.

John Palmer bought a few Christmas gifts for his wife, Jens on the website in 2008, never imaging he'd still be paying the price five years later.

The Palmers say the items they ordered never arrived; the transaction was canceled.

"After thirty days PayPal said hey, there's no activity here," Palmer said. "And they turned around and gave the money back into my husband's account and effectively canceled the sale."

After repeated calls to Klear Gear to find out what happened, Palmer posted the following review of the company on

"There is absolutely no way to get in touch with a physical human being. No extensions work."

Fast forward three and half years, the palmers received an email appearing to be from Klear Gear stating they'd be fined $3,500 if the negative review wasn't taken down in 72 hours.

Read more here -- 

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This report was posted on Ripoff Report on 12/02/2013 08:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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