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Report: #1206589

Complaint Review: Knights Inn/Palmdale - Palmdale California

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  • Reported By: Ezekiel 25:17 — Palmdale California
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  • Knights Inn/Palmdale 130 E. Palmdale Blvd Palmdale, California USA

Knights Inn/Palmdale Owners in 2014, January 2015 Vindictive and Disrectful Managers and Office Clerk Palmdale California

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The management team: Bindu (Indian) and Anna (Mexican)  are two of the worst employees, people I have ever met. They must hate people because it is nothing for them to do unnecessary things as an attempt for you not to stay at this hotel.

1.  They are disrespectful. I noticed this on check in and asked them about it. I stayed from 11-16-2014 until 2-3-2015...minus one day. (about 78 days)

2.   Nearly every day, Anna would come to where the housekeepers were working and would be yelling for and at them in Spanish.

3.  Anna got mad because I wanted to change rooms. The first one had roaches crawling on my night stand and before I moved into the second room, saw the one next door which I liked better. Stayed there for about 8 weeks...yes weeks.

4.  They would get mad if something was wrong in the rooms. The internet was very weak.  

5.  Both managers would bang on the door even if there was a "do not disturb" sign.

6.  They did not look out for long term customers, except drivers. There was another woman and I who did not book in advance and had to move when a baseball team came in. ( They did not care).

7.  When I went back after one day, I was told I would have to move from the room, which I had agreed to. Anna called me at 10 am and told me 2 rooms were ready for my immediate occupancy but two were not. I was busy working on classwork for online college classes I was taking. I stopped to find someone in housekeeping to look at the rooms. The rooms were not ready, and when I came back my key card did not work. This was before check out. When I did check out, I had to wait three...yes 3 hours to be moved into another room. I asked Anna if someone could get a room ready for me, she claimed she did not know what the housekeeping schedule was. When I asked a worker, she said the front office had not told her anything about me moving into the room.

8.  On Sat, when I went in to pay for a reservation, Anna said she would not take care of me and I  had to wait until she cleaned the breakfast area. I told her I could not wait because I had to leave. She told me I had to come back for a receipt. I came back during the after noon and it took 30 seconds to  print the receipt. New people were behind the counter so Bindu was nice.

9.  A few days later, I got a phone call from Anna that cable boxes would be put in all the rooms. I asked if mine could wait until the next day (Feb 3, 2015). I was told no. A  few minutes later, Bindu came to my door like she wanted to break it down, yelling and calling me by my last name, no title. I  opened the door and she claimed it would take 5-10 minutes. It ended up being over half an hour.  The cable guys had about 40 or so other rooms to work on after me because I saw the cable boxes lined up in another room. Right after that my wi-fi did not work. I called the office in the evening hoping that both women had gone home, but Bindu answered the phone. She claimed that she would call someone else about the wi-fil but never did. I told her that she needed to have more respect for people.

10.  The next morning at 5:45 am, I went into the office and another clerk, a male said he was told nothing about the wi-fi. I told  him I needed to make a reservation since I could not do it from my room. He was putting it in. Bindu came in to start her shift and told me there was no reservation and I was checking out at noon. She said she was not renting to me.  I stayed a total of about 78 days. THIS IS HORRIBLE THE WAY THEY TREATED ME!

 

 

 

This report was posted on Ripoff Report on 02/04/2015 01:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/knights-innpalmdale/palmdale-california-93550/knights-innpalmdale-owners-in-2014-january-2015-vindictive-and-disrectful-managers-and-1206589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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