• Report: #360870
Complaint Review:

Kroger Food Chain - Food 4 Less Stores

  • Submitted: Fri, August 08, 2008
  • Updated: Sun, November 23, 2008

  • Reported By:Downey California
Kroger Food Chain - Food 4 Less Stores
13525 Lakewood Blvd. Downey, California U.S.A.

Kroger Food Chain - Food 4 Less Stores Insult and disrespect me as a customer with bad products and bad customer service Downey California

*UPDATE Employee: I agree with the other comments.

*Consumer Comment: It doesn't appear...

*Consumer Comment: How far do you have to go?

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Food 4 less grocery store affiliated with Ralphs and Kroger has sold moldy and bad food food product three times in the last Month, Milks, Jelly and Bread.
At todays prices and cost of living it is too much.
We should not be expected to spend our time and gas going back and forth to exchange the products.

I called the customer service to complain she offered me $5.00 for my troubles. I said to her she should keep the money because $5.00 is in insult considering the cost of gas and food prices today. She than had her supervisor get on the phone and she upped the 5.00 to 10 dollars as though it was enough to resolve the problem and appease me with 10.00.

At todays cost of living, time and gas is expensive and it shouldn't be the customer who has to pay for their mistakes and bad customer services.

No one goes to stores to buy bad food. When we as customer's go shopping we expect the food to be fresh and last us at least until finished.

It is a shameful act by these stores to insult customers this way by offering them 5.00 coupons. They made 66 billion dollars last year and they want to offer me 5.00 for my troubles and satisfaction. Shame on them and the CEO.

The least they could have offered was 25.00 for the trouble I went through. Shame on the CEO Mr. Dave Dillon of Kroger Corporations.

Downey, California

This report was posted on Ripoff Report on 08/08/2008 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kroger-food-chain-food-4-less-stores/downey-california-90242/kroger-food-chain-food-4-less-stores-insult-and-disrespect-me-as-a-customer-with-bad-pro-360870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I agree with the other comments.

AUTHOR: Eddy - (U.S.A.)

Yes, prices are over the roof, and yes you shouldn't be having to make several trips for things like that, but come on, it's Food 4 Less. Food 4 Less. The name basically explains it all. Food 4 Less is a "Price Impact Warehouse Store." You cannot really expect much if prices are really low, hence the quote "You get what you pay for."

As far as the record earnings, you have to remember that Kroger reported the record earnings, not Food 4 Less, and that Kroger doesn't just own Ralphs and Food 4 Less, but other stores as well throughout the country. Kroger is one of the nations largest retailers - they own: Kroger, Ralphs, King Soopers, City Markets, Dillons, Smiths Food & Drug Stores, Fry's Food Stores, QFC, Bakers, Owens, Jay C, Hilanders, Gorbes, PayLess Supermarkets, Scotts Food & Pharmacies, Kroger FreshFare, Food4Less, Foods Co, Fred Meyer, Frys Marketplace, Smiths Marketplace, Kroger Marketplace, Dillons Marketplace, Turkey Hill, Kwick Shop, Loaf'N Jug, Quick Stop, Tom Thumb, Fred Meyer Jewelers, Litman Jewelers, Barclay Jewelers, Fox's Jewelers, as well as Kroger Personal Finance. I'm pretty sure that Food4Less, particularly your Food4Less hardly helped make the record earnings.
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#2 Consumer Comment

It doesn't appear...

AUTHOR: Edgeman - (U.S.A.)

That you were "insulted" or "disrespected". They tried to make it right and offer you something as a good will gesture. You were too egotistical to accept it.

Seriously, $10.00 is disrespect to you but $25.00 is not?
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#3 Consumer Comment

How far do you have to go?

AUTHOR: Clifford - (U.S.A.)


Good grief, how far do you live from this store?

You're the one who should be ashamed, you sound pretty greedy to me.

Of course, they didn't have to offer you anything.
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