Complaint Review: Kroger Fuel - Conroe Texas
- Kroger Fuel 3830 West Davis Drive Conroe, Texas United States of America
- Phone:
- Web:
- Category: Gas Stations
Kroger Fuel Holding excessive funds in my bank account Conroe, Texas
*Consumer Comment: Holds...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We purchased $20.00 fuel using our debit cardat the Kroger on West Davis Drive in Conroe, Texas. We totally understand that a hold must be placed on the card to verify funds and that the account is good, but Kroger placed $125.00 hold on our account! We have never had this happen and never more than $1.00 if the funds do not hit our bank right away.
When we became aware of this excessive chargeafter we got home, husband drove back to the Kroger Fuel store to talk to the clerk. She told him this started about one month ago, and has happened to hundreds of customers. She said the $125 was a common amount to be held, and she was told it was requested by the banks. It is not just one bank, more than one local bank has been involved. She said she has been cussed out, threatened, and otherwise abused by angry customers. I want to know why this change in our local economy, and is it the banks or a new policy by Kroger?
This report was posted on Ripoff Report on 01/23/2011 09:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kroger-fuel/conroe-texas-77384/kroger-fuel-holding-excessive-funds-in-my-bank-account-conroe-texas-686015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Holds...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, January 23, 2011
This appears to be a Kroger policy. There have been a couple of reports recently where they appear to be holding $125, and so far people have only made reports on Kroger's. This amount is on the high end as most will be in the $50-$75 range, with an occasional $100.
Now, you may have someone post a picture of a gas station notice that says the bank requests this hold. They will tell you that the notice is evidence and 100% proof positive that it is the banks that set the amount.
Unfortunatly they are not telling the entire story. Banks are not requesting the hold. It is the Gas Station that requests the amount of the hold in anticipation of how much gas someone MAY pump, this is so they know they will get paid when they submit the purchase. A bank is only going to HOLD the amount requested. There is no such thing as a merchant saying I want to place a hold on an account and the bank just picking out an amount. The bank REQUIRES them tospecify how much. Now, when the final purchase goes through the merchant MUST link the purchase to the hold or the bank does not know to release the hold. Since gas stations only send transactions in a batch, this may take anywhere from a few hours to a few days. Now, if the gas station does not reference the hold, or they don't send a batch in time the hold does not just stay there for all eternity. Every bank will release the hold after a certain amount of time. This is where the banks will differ and set their own rules. It can be anywhere from 2-3 days, sometimes more, sometimes less. If you want to know your bank's policies then either go in or call them and ask.
Now, back to the gas station "notice". Why would a gas station post a notice like that? Well you answered that question...
She said she has been cussed out, threatened, and otherwise abused by angry customers
- So that notice serves basically one purpose. It is because the station owners don't want a bunch of irate customers harrassing their minimum wage clerks who probably barly speak english as it is. It is just lucky that the Gas Stations have the banks to use as the scape goat for this.
Now, of course the way to avoid any possibility of a hold is to not use Pay-at-the-pump and actually go in to the cashier. When you do this they will authorize a specific amount, and no additional holds will be placed on your account.
Advertisers above have met our
strict standards for business conduct.