Report: #757814

Complaint Review: Kwik Kar Lube & Tune

  • Submitted: Thu, July 28, 2011
  • Updated: Tue, August 23, 2011
  • Reported By: james — Houston Texas United States of America
  • Kwik Kar Lube & Tune
    9623 Jones Road
    Houston, Texas
    United States of America

Kwik Kar Lube & Tune rip-off, scam, fraud, Kwik Kar Houston, Texas

*Consumer Comment: Highly Recommend

Show customers why they should trust your business over your competitors...

I stopped in for an oil change. The technician, listed on
the invoice, C. Mills stated that I had gone twice over the amount of miles.
However, this was not accurate as my car only requires oil changes every 5,000

Of course, I knew where she was headed and as I suspected, she recommended (an
upsell) letting her flush it out at half-price. I declined, so she indicated
that she could go ahead and change the oil, but it would still appear very
dark. I should have cancelled the service and left at this point, but I allowed
the oil change.

Afterwards, a couple of days later, the oil change reminder
light came on, so I am assuming she didn't reset the data at the time of the
change. To be safe, I took the car to the dealership to have them re-change the
oil and reset the data to be safe. Lesson learned. I have my doubts on whether
she actually changed the oil. My dealership has the same doubts. They also indicated that my oil did not need to be flushed out. I will not use
this business ever again and cannot recommend to anyone.
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This report was posted on Ripoff Report on 07/28/2011 04:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Highly Recommend

AUTHOR: Justin_Williams - (United States of America)

I visited this location today and all I can say is wow. The level of customer service is unlike anything I have ever seen. I was greeted by the manager, Ms. Mills, and she was very helpful and did a great job explaining the services to me. I was treated wonderfully by the entire staff. The waiting area was very clean and comfortable. In fact, I was so comfortable my car was ready before I knew it. Overall, this was the nest customer service experience I've had in quite some time. I highly recommend this shop
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