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Report: #1335935

Complaint Review: Kwik Kar Lube - Plano Texas

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  • Reported By: blackzoz — Plano Texas USA
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  • Kwik Kar Lube 10101 Custer Rd Plano, Texas USA

Kwik Kar Lube Charges for a mistake in diagnosis Plano Texas

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$ you can, Avoid this location at all cost

Brought my wife's car on Saturday and they told me the diagnosis cost $90 and hour plus labor and parts etc.. They misdiagnosed my problem initially, and just told me about it at the end of the day.. So basically I wouldn't get the car back until Monday. Then on Monday, I speak to someone on the phone in the morning and was told that I would be charged for one hour of diagnosis, plus labor for reprogramming my original nissan key. Later in that day I come to pick up the car and I am told that I am getting charged 3 hrs of diagnosis, because it took them longer to get to the real root cause. Why am I getting charged for their mistake in diagnosis... Plus they charged me $150 for reprogramming the key which is even more than what the Nissan dealership charges... I couldn't leave the car there again as my wife badly needed it for the next day, and it was toward the end of the day already so I just paid and took it, otherwise I would have left it there and go back to talk to a manager the following day... One thing for sure, never again they will see me there as a customer !!! 

This report was posted on Ripoff Report on 10/31/2016 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kwik-kar-lube/plano-texas-75025/kwik-kar-lube-charges-for-a-mistake-in-diagnosis-plano-texas-1335935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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