Complaint Review: L2 Computers - New York New York
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- Author Not Confirmed
- L2 Computers 726 10th Ave, New York, New York USA
- Phone: (212)-315-1688
- Web: http://www.l2computerinc.com/
- Category: Computer Manufactures
L2 Computers l2repair laptop_mb_seller dqsales 9sky THE most HORRIBLE company! New York New York
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First of all, I sent in a laptop to have the DC jack fixed. I also sent in the charger to have it tested. A few days later they call me and tell me that the LCD is bad and want another $100 or $150 to fix the LCD. I advised them that the LCD was working when I shipped the laptop.
They proceed to tell me that fixing the DC jack would never have anything to do with the LCD and that is must have been bad when I sent it in to be fixed. This was a customer's laptop, not my own, so I tell them that I trust my customer when they tell me that the LCD was working.
They basically told me that I shouldn't have believed my customer. I demanded that the LCD and DC jack be fixed for no more money due the LCD obviously being their fault. When I did this, the supposed owner hangs up on me, I guess the truth hurts. He said I was using strong language, which I was not using.
So I called back 2 more time and was called a liar and hung up on 2 more times. They also advised me that they would be resetting the laptop to the way it was when I shipped it to them and they would refund my money.
From here on out, the correspondence have been via email. Below are the actual emails. Yes, I was being somewhat rude, but I think it is very understandable and I never once said anything that wasn't true. Now, I did some researchg into this company. There are several reports similar to my experience.
The customer service is HORRIBLE, they do not seem to care about their customers what so ever. If they don't like you or something you say they will refuse to perform any services.
Also, they have at least 4 different eBay accounts, I have never heard of anyone that is legitimate having more than one account.
I have received the laptop back and the charger which they shipped separately after whining about how much it cost to ship the motherboard back because I had a PO Box. Now I discover that they did not check the charger and are claiming that they reassembled the laptop 100% when there are screws missing. I did send them a baggie of screws that I didn't assemble, but they never returned them and now are acussing me of trying to rip them off. They have an excuse for everything, so be careful if you do decide to use them, document everything with pictures and video. Better yet, go here: powerjackrepair.org
EMAILS:
Date: Mon, 18 Nov 2013 11:29:50 -0800
From: order@l2computerinc.com
It was properly reassembled and returned, for sure!
Don't make conclusion so fast Eric, double check your PO box. The charger returned separately.
You have two return tracking number
USPS 9405510200986148511409
USPS 9482310200986148365908
Date: Mon, 18 Nov 2013 08:40:52 -0800
From: order@l2computerinc.com
Laptop was reassembled properly and returned, you opened it up and lost the screws, you have to admit it.
WE RETURNED EVERYTHING WE RECEIVED FROM YOU!
Sent: Sunday, November 17, 2013 3:32 AM
Date: Thu, 14 Nov 2013 15:55:16 -0800
From: order@l2computerinc.com
Do you know that company as big as us ships out 300 packages daily can have special rate with UPS and Fedex? Shipping to Ohio for a 10 LBs laptop with UPS only costs less than $10 but we paid $20 with the USPS?
Do you know that your English is so good everyone in our company feels shame to talk to you? We are afraid that you may not be able to understand as simple as a "hello" comes out from our mouths.
From: Eric R
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com>
Sent: Thursday, November 14, 2013 6:29 PM
Date: Thu, 14 Nov 2013 15:20:38 -0800
From: order@l2computerinc.com
On one hand you teach me how to handle custom service and on the other hand you ask me to learn some English, what a great sample. Remember what you've just said in your email "accusing your customer, calling them names, defaming their character and all the other things that you do are so very unprofessional."
Oooh, how come master of electronics doesn't know only the post office accepts PO box address? I guess you forgot your Paypal registered address is a PO box.
There are always "smart" people in the world, knows "everything", master of everything. So, you can not and should not stop these "wise" people to speak their voice to the public, isn't it? You know how they feel as you are one of them.
From: Eric R
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com>
Sent: Thursday, November 14, 2013 5:52 PM
http://forums.macrumors.com/showthread.php?t=1255451
Date: Thu, 14 Nov 2013 14:41:39 -0800
From: order@l2computerinc.com
Refuse to serve a laptop repair does not violate any laws or regulations, at least we know for sure in New York.
We maintain zero tolerance on fraudulent claims and dishonest customers. Although we know that case can be settled as easy as we say yes to fix the additional problem that we are not liable for, that just a contribution to help such atmosphere grows. Disregards with who is at fault in this case, we are sure as a business people, you do not want that happen, it may hurt your business as well.
Full refund granted, please check your account.
From: Eric R
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com>
Sent: Thursday, November 14, 2013 5:27 PM
No matter what a customer says, as long as they are not cursing at you, there is no reason to hang up on them. That is rude and VERY unprofessional. When you say strong language I think of cursing and threatening violence, not what I said. Making fun of me is not going to go over well in the legal case. I never once said I was a master of electronics, I have simply stated the obvious, that any high school technician would know. I have done my research and this is not the first time that your "company" has done these things to a customer. I will come into the lawsuit well equipped with many statements against your "company". I am offering you a way out the legal stuff, which will cost you more than anything you would spend to fix the DC jack, fix the DC jack and I will drop any legal filings and I will leave positive feedback. If you choose to refuse, I will be forced to continue with the legal actions. Please be advised that any further character defamation will be consider as harassment and reported to the proper authorities. Thank you,
Date: Thu, 14 Nov 2013 14:14:38 -0800
From: order@l2computerinc.com
"The LCD was in good working condition when I sent it to you, it was working and I trusted my customer. You damaged it, you have to fix it!" Isn't this a strong language?
Come on, now you try to be a nice person, what a good man, perfect business people.
Whatever you say or going to do, that is fine. You take legal actions and we defense ourselves.
One last question, why you send us the laptop for repair "master of electronics"?
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com>
Sent: Thursday, November 14, 2013 4:38 PM
-------- Original message --------
From: "Customer Support - L2 Computer Inc." <order@l2computerinc.com>
Date: 11/14/2013 3:38 PM (GMT-05:00)
Today, I can feel that you are being a bit reasonable than when we had a talk on the phone on 11/11/2013. You claimed that we are liable for the damaged of the LCD on the 11th, and requested us with a strong language we have to fix the LCD for you because its condition was good when sent in. We explained DC jack repair does not involve with LCD, especially your LCD is no backlight issue, 100% has "0" connection with DC jack problem. Ironically, you use this phrase to question us today, LOL.
Yes, what a smart question! DC jack repair has nothing to do with the LCD, how can you blamed us liable for the LCD damaged. That is saying you or your customer damaged the LCD before sent in, then how could you insisted we damaged it during phone conversation, isn't that a prove for you are a dishonest customer?
No matter what, we refuse to serve you.
This report was posted on Ripoff Report on 11/18/2013 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/l2-computers/new-york-new-york-10019/l2-computers-l2repair-laptopmbseller-dqsales-9sky-the-most-horrible-company-new-york-n-1100393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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