Report: #460857

Complaint Review: LA Casting, Casting Networks

  • Submitted: Thu, June 11, 2009
  • Updated: Thu, June 11, 2009
  • Reported By: Los Angeles California
  • LA Casting, Casting Networks
    http://talent.lacasting.com/Common/Home.aspx
    Los Angeles, California
    U.S.A.

LA Casting, Casting Networks Incredibly Rude ! Los Angeles California

Show customers why they should trust your business over your competitors...

I am a working actor in Los Angeles, and use a handful of casting networks and an agent to secure auditions. I recently experienced terrible customer service from at least three individuals from LA Casting. An office manager was supposed to call me today, but it is almost 5 pm, and big surprise, no call.

Basically, the problem was email-related (I was not receiving audition notices and I had missed an audition) and instead of helping me solve the problem (still not solved), they told me I was being unreasonable, that the email Alerts I had always received were just a courtesy, and that I should drop my email provider and get a gMail account ! And then I was hung upon.

The individual I was dealing with then purposely 'misunderstood' explicit instructions that were gone over on the phone and in two email messages, and changed my email back to a former/not used email address. It's a little technical to go into the back and forth, but I was jerked around big time. I was constantly 'talked over' and told by their employee and manager that they were 'Number One'. I'm laughing about it now, but can you imagine ?

I have gone a little public about my experience, and have received some private and some public support for the way I was treated. There is not much to do, except report them and see what happens. And, re: previous complaints, yes, they do screw you a bit in the money dept, plus, they flood their site with student films and do not offer the choice to opt out of those notices. Other than that, it is a clean, well-put together site (although obvs not put together by their office staff, who did not even know what a 'header' was, lol).

We are kind of stuck with them for now. The main baddies are named Taylor and Tommy.

I do not expect any kind of apology from this company. But, crazier things have happened !

anon
Los Angeles, California
U.S.A.
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This report was posted on Ripoff Report on 06/11/2009 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/la-casting-casting-networks/los-angeles-california/la-casting-casting-networks-incredibly-rude-los-angeles-california-460857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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