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Report: #1153360

Complaint Review: La Dermanique - Greenville South Carolina

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  • Updated:
  • Reported By: C.j. c. — Puyallup Washington
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  • La Dermanique 120 Smith Hines Rd Greenville, South Carolina USA

La Dermanique & Lumera Eye Serum Free Trial Offer - Fraudulently charged my account for products I didn't request, receive or wanted! Greenville South Carolina

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La Dermanique and Lumera Eye Serum Skin Care products -  On 15 May 2014 I signed up for a 14 day "Free Trial" offer of their skin care products which required a $4.95 shipping and handling fee for each of the 2 products being offered.  You had to use a credit or debit card to make the purchase.  Nowhere on their website does it say anything about automatically being enrolled into a monthly automated purchase unless canceled before the 14 day trial period expires.  

I didn't receive the "Free Trial" products until the 28th of May, although the website says products are usually shipped within 1-2 days.  Subsequently without my knowledge or permission, on 30 MAY 2014 La Dermanique and Lumera charged my account for $97.88 and $87.67 respectively.  I am assuming that is for additional product which I didn't order, receive (as of 09 June 2014) or even wanted! 

All calls to the number (844-670-0740) listed on their website www.dermanique.com can't be completed as dialed.  I have found 2 additional phone numbers 844-670-0739 and 0743 with the same result.  I have tried to contact them through their link: contact@dermanique.com but with no success! 

My recommendation - DO NOT DO BUSINESS WITH THIS COMPANY!!

 

This report was posted on Ripoff Report on 06/09/2014 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/la-dermanique/greenville-south-carolina-29607/la-dermanique-amp-lumera-eye-serum-free-trial-offer-fraudulently-charged-my-account-f-1153360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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