L.A. Fitness International, LLC LA FITNESS Discriminates Against The Disabled, LA Fitness ridiculous membership cancellation policy, Shame on LA Fitness for screwing people! Laguna Niguel, California

Dear Reader,

This report is to detail two (2) complaints against LA FITNESS. The first is their blatant disregard for the diabled at the Laguna Niguel club. The second is going through what I have been through in trying to cancel my membership with LA Fitness and the ridiculous membership cancellation policy, it is very obvious the company is trying to milk their customer for every last nickel they can before they leave.

DISCRIMINATION - In 2008 I suffered a triple dissection of my Aorta. The doctors were going to amputate my right leg, however they only gave me a 10% chance of survival and instead placed me in a medically induced coma for 3 weeks. I was discharged from the hospital, deemed permanently disabled. I am unable to work and currently my only income comes from a disability check from social security. I contacted LA Fitness, spoke with the club manager who promised me they had access for the disabled ( I asked as the main entrance was up a very steep flight of stairs, there was no wheel chair access or elevator. I joined the club on his assurances as I detailed my medical history and disability. I was fearful of having to climb all those stairs. He referred me to what looks like a service entrance it was a solid metal door and that walls were solid concrete. You could not look in to see if anyone was coming to your aid. I was to ring the doorbell, and wait for the front desk person (who often was the only person working in the club as I went in the evenings to avoid the crowds) to leave the front desk, walk down a flight of stairs and over to the service entrance.

The rains set in heavliy in California in December. I would have to navigate myself across a parking lot and then stand out in the rain as there is no cover from the elements at this so called handicap entrance, and become soaked also cars would drive by and splash me with water. It was humilating, de-humanizing and it went on for weeks despite my complaints.

RIDICULOUS MEMBERSHIP CANCELLATION POLICY: Remember the club manager told me that the club had access for the handicap, they did not. Therefore in December I asked to cancel my membership. I had a month-to-month contract and wished to cancel before I was billed again.

You have to go through a procedure by which you have to put your name, barcode, and write cancel on a piece of paper and send it into a P.O. Box in Irvine, CA. If you want to be really official, there is a form that you have to get at your local LA Fitness where you basically put that information and send it in. Yes, you have to get it at the local LA Fitness. They won't even fax it to you! And if you DO go there to pick it up, they won't let you fill it out and hand it to them so they can either mail it or fax it to corporate. YOU have to do it.