• Report: #1062692
Complaint Review:


  • Submitted: Thu, June 27, 2013
  • Updated: Thu, June 27, 2013

  • Reported By: Norman A — Leander Texas
Internet USA

La-Z-Boy La-Z-Boy's Poor Craftsmanship Costing Me Money  Internet

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 I have been a La-z-Boy customer for over 20 years. I came back to them as a result of great experiences with service and craftsmanship. We purchased 2 recliners at over $2,000 in December of 2009. The quality of the piece of furniture is no where near the quality of our last chairs. Now their poor craftsmanship and materials is costing me hundreds of dollars!

Last Week:

La-Z-boy Furniture has the opportunity to do the right thing today.... La-Z-boy has drastically changed the quality of their materials (they have gone from wood planks and steel to plywood and plastic) and as a result the frame and other parts have failed! They want to charge me $400 in labor ($100 a hour!!!!!) for their failure. I will let you know if they decide to do the right thing.... To be continued


This Week:

Hear is an update for you... La-Z-Boy Corporate denied any culpability or responsibility for their crappy plywood and plastic parts failing. La-Z-Boy is charging me $100 per hour (ridiculous; even licensed technicians or union auto workers don’t get paid that amount) for their faulty craftsmanship and parts failing. La-Z-Boy is benfitting from the fact that the products they are putting out are lower quality than before because they are profiting off the "warranty" repairs. Do NOT Buy a piece of crap La-Z-Boy anything!


This Week:

Talked to the La-Z-Boy Corp. office. Will not allow me to discuss the problem with an actual customer care person. They claim it is a local problem. Local La-Z-Boy claims it is a corporate policy/issue…. No Accountability… Lack of Quality… Couldn’t Care Less… Customer gets screwed.

This report was posted on Ripoff Report on 06/27/2013 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/la-z-boy/internet/la-z-boy-la-z-boys-poor-craftsmanship-costing-me-moneynbsp-internet-1062692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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