• Report: #1023556
Complaint Review:


  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Mae — Ferndale Washington United States of America
8677 Villa LaJolla Drive #1231 LaJolla, California United States of America

Labgenix Marketed with Alore on-line Ivan and Vincent (represented as Supervisors) I had SEVERE allergic reaction and due to that i paid $120 for doc and $22.88, EVERYTIME I CALL...BUSY SIGNAL!! LaJolla, California

*UPDATE Employee: Alore Skin Care Customer Service

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When i 1st ordered the Alore/Labgenix over the internet, they were being MARKETED TOGETHER.  Alore has been very helpful.  I had a severe reaction to the product from Labgenix.

My 1st call was to Ivan @ Labgenix...I informed him that the Alore came in but no creme from Labgenix.  Ivan said my order was being held up due to credit card expire dates.  Told Ivan that the Alore bottle came apart and had to send back to them.  They were very kind and sent a new bottle.

I called again and reached Vincent I informed him of the reaction I had required a Dr. visit of $120.00 and a Prescription that cost me $20.88 Vincent laughed During the 14 day time to return, Iwas hospitalizeds for a severe case of STREP and then my IDENTITY WAS COMPRIMISED.  My bank account was comprimised and 3 of my credit cards.....this was Feb 12thish to now.

When I came home from hospital, I called....and was connected to Vincent @ 3:15p.  I explained my circumstances and just wanted to send the product back on my dime.

Ever since I called back from hospital...Feb 27th....the only number rings busy 24/7!

This report was posted on Ripoff Report on 03/04/2013 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/labgenix/lajolla-california-92037/labgenix-marketed-with-alore-on-line-ivan-and-vincent-represented-as-supervisors-i-had-1023556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Alore Skin Care Customer Service

AUTHOR: Customer Service - ()

Alore is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Alore month after month and they do so because they experience results.  It works.  These results are a reality of Alore’s key ingredients: a proprietary blend of Seaweed Extract, Matrixyl 3000, Goji, Coffee Fruit Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen, that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Alore Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5

Our website:


And lastly, please call us.  1-877-224-1174.  Our customer care department is available Monday-Friday 9am-8pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Alore, and we look forward to helping you achieve your skin care goals.

Best Regards,

Alore Skin Care, Corporate

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