Report: #88842

Complaint Review: Laclede Gas Company

  • Submitted: Sat, April 24, 2004
  • Updated: Wed, January 21, 2009
  • Reported By: St. Louis Missouri
  • Laclede Gas Company
    Drawer 2
    St. Louis, Missouri

Show customers why they should trust your business over your competitors...

After 28 years as a customer of Laclede Gas Company, now that I am unemployeed and have been late on my payments of 200.00 a month, which I have paid every month, only being DAYS late. I now have to pay a 1222.97 deposit, making my monthly bill a wopping 545.00.

Now I can't even begin to tell you how many months they over estimated my bills, nor did I complain and I paid those bills. Now keeping in mind I get a megar 250.00 a week in unemployment how do they expect me to meet this heavy obligation they have now put on me. Talk about kicking a dog when it's down...Bow-wow!

If I were months behind or weeks and weeks behind and a new customer...but come on...28 years as a customer! 1976-2004, where is the justice for being a few days late, while being unemployed, I check on getting some type of assistance and get told sorry you're too late. Now what? Not to mention I live alone, now how much energy do you suppose a single person uses?

The goverment broke Ma-bell up for being a conglomerant. Hey! Uncle Sam!!! What about Laclede!!!! When you going to break them up and give us a choice and them some competetion?

St. Louis, Missouri
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This report was posted on Ripoff Report on 04/24/2004 04:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Screwed - (U.S.A.)

Have to post on this!
With the struggling economy and me being in the home building buisness you prolly can guess how tough it is to pay the bills at the moment. I called Laclede gas to figure out why i am being charged $564.00 deposit after being a customer for 7 years and they tell me it is because i have been late on my payments. So is that how things work, when times are tough for certain people then it's ok to charge them more? And then they have the nerve to ask me to make a donation to "heat up St. Louis", so I reply by asking can i get help with my bill or maybe put some of the rediculous $564.00 deposit towards my bill and no, but he does reply by saying that I can pay a minimum $75.00 now and tack on the other $350.00 on next months bill and so on..... Hey gas man I still got to pay it and You still got $564.00 of mine I can't do a thing about!!!! Talk about stealing from the poor!
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#2 Consumer Comment

Laclede Gas Rip-Off Artists

AUTHOR: Cori - (U.S.A.)

After reading the posts about Laclede Gas, I couldn't help but submit my own post. They are the biggest rip off artists of all utility companies! I'm a single mom who has struggled to make ends meet & unemployed at the present time. Laclede Gas takes sympathy on NO ONE! If you get behind on your bill, they will only make it more difficult for you to pay that bill by tacking on a whopping assessment fee to your account.

I can not even begin to understand what I'm being charged for. My bill states "PRIOR GAS BALANCE" as well as "PRIOR OTHER BALANCE" along with a whopping "DEPOSIT ASSESSMENT." I already know that I have a "PRIOR GAS BALANCE," so what's up with the PRIOR OTHER BALANCE? It wasn't the assessment fee because that was already listed on my bill as DEPOSIT ASSESSMENT. I had nearly a $400 deposit added to my account which made my bill 3 times what it already is & impossible for me to get caught up.

I have also been told by a very reliable source that any customers who were on budget billing through Laclede Gas were being overcharged. When I called Laclede Gas about this, I was told that they never did such a thing. So, I requested a copy of my budgeted payment along with a copy of what my actual gas usage was for each month. I was told a copy would be sent to me. To date, I have never seen those copies & I'm sure that I never will either.

I plan to move back into an all electric residence, just so that I never have to deal with Laclede Gas again. They are the biggest rip-offs yet!
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#3 Consumer Suggestion

Lets see more people post comments about Laclede Gas Company

AUTHOR: J. - (U.S.A.)

I would like to see more people post comments about Laclede Gas Company. I know they're out there. It amazes me on how well they ripoff St. Louisians. Cause they can....we have no other options!
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