• Report: #1054420
Complaint Review:

Laguna Bay Spas

  • Submitted: Tue, May 28, 2013
  • Updated: Tue, May 28, 2013

  • Reported By: South Florida Victim — Parkland Florida
Laguna Bay Spas
1044 Fordtown Rd Kingsport, Tennessee USA

Laguna Bay Spas Junk, worthless, slapped together, no support on problems. Heaters short out breaker, no proper installation info on low voltage, no manual (not even a DISK) Kingsport Tennessee

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I purchased the X-16 top-of-the-line spa.  It is of very poor quality, it shorted out the electric after only  two days of operation.   I paid my licensed electrical contractor to come back and recheck everything, and we determined it was the spa.  After numerous calling and holding I spoke to someone  at the factory who said it is probably the heater, lets try that first.  So they sent  me a new heater and a phone number of a guy to install it.  The new heater seemed to work as it did not trip the breaker but it would never get below 101 degrees, even if I set it at 97 degrees; however on the eleventh day of operation it too shorted out the electric just like before.  

I requested a refund and am getting the run around BS.

This report was posted on Ripoff Report on 05/28/2013 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/laguna-bay-spas/kingsport-tennessee-37663/laguna-bay-spas-junk-worthless-slapped-together-no-support-on-problems-heaters-shor-1054420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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