Report: #1165271

Complaint Review: Laguna Bay Spas

  • Submitted: Sun, July 27, 2014
  • Updated: Sun, July 27, 2014
  • Reported By: Nilo — Somerset New Jersey
  • Laguna Bay Spas
    1044 Fordstown Rd
    Kingsport, Tennessee

Laguna Bay Spas, Leisure Products Inc.,,,,, Failure to honor warranty, Known defective parts Kingsport Tennessee

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Purchased a Laguna Bay Spa X-6 in July 2011.  Hot tub worked fine until this year.  Heater burned out. Ordered replacement heater.  Had to pay for it.  Laguna Bay refused to honor their 5 year warranty!

Components Warranty states: ... electrical items (i.e., pumps, equipment packs, heaters, topside, etc.)  The Manufacturer warrants all components to be free from defect in material and workmanship for five (5) years.  This is a full warranty for the first two (2) years and shall be pro rated for the remaining years .......... Original onwer responsible for the following percentages of the replacementg or repair:  40% for year 3,  60% for year 4, 80% for year 5.

I paid full price for a 4 KW Heater -- which was defective.  I called and was sent another one -- which is defective. I am on my 3rd heater.  Heater 2 caused the circuit board in the Power Pack to melt and burn.  I called Customer Service/Parts they were going to send a new Power Pack at no cost due to the defective heaters which caused the damage.  Parts manger "Larry" stopped my order.  He told me that I had to pay for the Power Pack and that the 5 year warranty was canceled as Laguna Bay Spa went out of business in 2012.  Liar!

I have spend close to $300.00 in service calls to Spa and Hot Tub repair people to fix this hot tub.  It still does not work!  These people at Laguna Bay aka Leisure Products aka Energy Saver Spa Equiptment knowingly send out defective parts and refuse to honor the warranty.  They are Liars! 

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