ED Magedson – Founder
Laguna Bay SpasNationwide USA
Laguna Bay Spas Garbage right out of the box and "service department" = parts flunkies who make you do everything yourself Nationwide
The employee above is spot on. These tubs are a disgrace. Right out of the box, we had 2 leaks, 2 motors blow, the control panel failed, the LED light blew, and 6 months later...the cover caved in. All this in 6 months.
The workmanship is terrible.
The "service department" is a true oxy-moron. These clowns repeatedly sent spare parts well within the warranty period and had us do the repairs to their faulty junk. I several times asked for a spa technician to be sent out and was ignored.
Several years later, we now have an error code on the HUD and the service people replied that it's either the heater or the control panel. When I asked if I could return the heater if I bought it and found out that was not the problem, the jerk on the on the phone said, "No. All sales are final...and you will need the heater soon enough anyway." Wow...what brass.
Pay the extra money and deal with a Made in the USA company. This group probably says they are but all the parts are Chinese. They are at best a discount outlet for Chinese trash parts and at worst - are knowingly scamming their clients with worthless warranties and promises of quality for product that is anything but.
This report was posted on Ripoff Report on 07/14/2014 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/laguna-bay-spas/nationwide/laguna-bay-spas-garbage-right-out-of-the-box-and-service-department-parts-flunkies-wh-1162008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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