DO NOT DO BUSINESS WITH THIS COMPANY! The machines are chinese crap and they deceive you by their website with descriptions "european style". The Customer service is run by Jason Cotton who has the worst personality traits and simply doesn't care about anyone or anything. Their service is the worst in any company in any industry that you will EVER run across. They treat their own employees like adversaries. It's completely maddening to experience this place! Catherine Helshoj is the wife of the owner Torben Helshoj and she has NO business skills, yet she runs the company. Torben is a good man but makes HUGE mistakes for allowing her to run things. She has repeatedly terminated people on whimsical excuses that she makes up, even the TOP sales reps over the years have all left. The best people no longer work there! She is a heavy bi-polar woman and is suffering from dillusions of grandeur. She has literal fits of rage. She's british. Thinks she's a diva. Just because she married a woodworker doesn't make her qualified to run the company! She has broken state & federal employer laws and she don't care. She thinks she's better than anyone else and has a monsterous ego. They all do. She has not honored agreed compensation, has failed to pay for hours worked, has completely obliterated FEDERAL contracts that dictate what price items sell for, has used attorneys to stifle customer complaints, and the list goes on and on and on. That's her way. Treat people poorly, then act as if it was the other parties doing wrong to her/them. Remember that. The sales reps there are mostly weak order takers afraid of her and feel that they can't get another job. They all complain when owners are not present but are too spineless to say anything. What a shipwreck this place is. They are slowly dying, the reason is themselves as people, terribly ignorant and they continue to let their egos in the way of allowing them to see what is so clear. And that is, things need to change, The owners need to stay home and let others run things but they can't allow that because of who they are!! You cannot win in situations like this. As a prospect for employment...if you talk with these people you will hear nothing but bullshit, the machines breakdown, and the service personnel will have to backtrack repeatedly. That is the way service is done. Sell a crappy machine with parts missing, instead of making sure it was correct in the first place! They will not treat you well. The service is a victim of Jason Cotton. He is a favorite of the owners but that guy needs to go home and stay there. He doesn't deserve a job. Anywhere. They have NO CLUE how to run a company at Laguna Tools. There is NO sales managment so the sales reps have no leadership, not a lick of income potential over the salaries so you get what you get, sapsuckers that have little choice in life but to hack it out there. Sales people are suppose to earn big money doing their jobs...not at this company, it won't happen. They spent countless hours wasted on the phone with complaints!!
Then theres the admin...again completely void of the requisite personality that should be the norm. They are again, just spending time..tick tock. If you're a customer...These machines are the same machines sold at other companies like Grizzly, only Grizzly has them cheaper and you get better service!
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