LAInks Poor Customer Service Internet

On 9/22/12, I purchased $96 in remanufactured computer ink cartridges from this company.  They arrived promptly but when I attempted to uses them (I have tried 2) the printer rejected them.  I followed the directions given on their website to troubleshoot but nothing worked. 

I attempted to contact them by phone but the message says that they will not deal with customer service issues on the phone.  I attempted to e-mail them but they require the use of Windows Live and this has not been successful.  I finally sent them a letter requesting that they let me know what I need to do for a refund.  The letter included my e-mail address and home address.  There has been no resonse from the company to date.