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Report: #1319636

Complaint Review: Lakeside Resort - Branson West Missouri

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  • Reported By: Jim — Erie Colorado USA
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  • Lakeside Resort 135 Coney Drive Branson West, Missouri USA

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Rick and Stephanie Kettells dba as the Lakeside Resort are nothing short of rip offs. My recommendation is to stay somewhere else that has some integrity and honesty...they will tell you that they will find someone to rent the time you had reserved, most likely rent it out without telling you, and then notify you they were "unable" to rent it out after the rental period has past so you don't have an opportunity to find someone local to just give the time to, and charge you the full amount. Then fall back on their one-sided, renter beware cancellation policy.

This report was posted on Ripoff Report on 07/29/2016 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lakeside-resort/branson-west-missouri-65737/lakeside-resort-lakeside-resort-restaurant-general-storerick-kettellsstephanie-kettells-1319636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner

#3 REBUTTAL Owner of company

Beautiful Resort on Table Rock Lake

AUTHOR: Lakeside resort & restaurant - (USA)

POSTED: Thursday, August 04, 2016

Mr Davis Have an awesome week. We wish you well on your recovery. Blessings!

Lakeside Resort & Restaurant

The Kettells Damily.

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#2 Author of original report

Rebuttal to Rebuttal on Lakeside Restaurant Resort BS

AUTHOR: - ()

POSTED: Thursday, August 04, 2016

They have about as much integrity and honesty as Trump.  It was closer to 3 weeks notice and it was because I tore my ACL and had to have emergency surgery...I got absolutely no effort to even change the date to when I could walk - instead, they most likely rented it out and double collected because I didn't hear a peep from them until after the reservation time...how convenient, too late to give to friend to use - but then they would have probably surprised the folks double renting.  They are nothing but a Christian facade cheating and screwing everyone they can out of their money.  The key thing to remember if you have a brain fart and decide to make a reservation at this Rip-Off Resort is the first words of their assine cancellation policy that I failed to comprehend how true it was - "“Our business depends on advanced reservations..." wouldn't you think that a resort's business would depend more on repeat customers, and not reap what you can from customers?

Renter beware.    

“Our business depends on advanced reservations.

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#1 REBUTTAL Owner of company

Lakeside Resort & Restaurant on beautiful Table Rock Lake.

AUTHOR: Lakeside resort & restaurant - (USA)

POSTED: Thursday, August 04, 2016

Mr. Davis is leaving out a few details. He had rented a cabin for a week and a few days before the reservation, cancelled it. We had several email exchanges about the cancellation, what his options were and discussed the cancellation policy available on our website. Due to the very short notice, we were unfortunately unable to re-book his unit despite our honest and legitimate efforts to do so. He was then responsible for the days reserved, We do not like to have a cabin sit empty and therefore make every effort to fill it. Mr. Davis had every right and obligation to track the status of or inquire about the re-booking efforts and he did not do so. After cancelling, he did not contact us again. His own credit card company did not side with him in his dispute. He then falsely accused us of "double booking" the cabin and threatened to smear us all over social media, which he has.  

"Going forward, you have my word that I will look for every opportunity I can find to spread the word through postings, rating websites and the BBB that Lakeside Resort is crap."...Mr. Davis email to us.

We have handled Mr.Davis and this situation with honesty and integrity. Unfortunately, he has not. We followed our standard cancellation policy and wish him well in his future. Have a great day everyone
.

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