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Report: #1381682

Complaint Review: Laketown Speed and Sound - Draper Utah

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  • Reported By: EDISON CAPITAL LEASING L LC — Holladay Utah USA
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  • Laketown Speed and Sound 11710 South State Street Draper, Utah USA

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 RE: Laketown Speed and Sound I have spent over $70,000. on 3 different vehicles with Issac and John Mueller and Laketown Speed and Sound in Draper Utah since 2004 . In September of 2016 we had modifications to our FJ started. In summary, I want to say that I have never been so badly treated, lied to so much, blatantly ripped off, and disappointed, by any vendor in any industry in my life. After giving these individuals dozens of opportunities to come clean, and do what I paid them to do over a 9 month period and simply do what they say they are going to do , and what I have paid for, with very little being done due to lack of parts or some other excuse like “I left your parts (bumper bolts) in my Escalade, so you will have to book another appointment and come back in 2 weeks“, I am at the end of my rope. I no longer trust John or Issac Mueller at all. As a consumer, I have rights. There will be a reckoning legally.

My advice for anyone looking for modification work done to any vehicle is caveat emptor. I will add to this review as this drama concludes. It will be ugly, no doubt. There is a lot of detail and this review is just the tip of the iceberg. Over 9 months of begging for service , the endless theatrics, complications, lies, and waste of my time by Issac and john Mueller is ridiculous by any standard of customer service. Today they just ' lost' 4 bumper end caps for starters at 200. each for an FJ and a skid plate. There are more missing parts I have yet to itemize and total. I am filing a police report. We have untold thousands of dollars to dispute for equipment we never got, $13,500 in un-itemized and arbitrary labor I paid for to fabricators that have quit in the middle of my modification and ‘misc. ' charges on invoices that are undocumented and false. We paid $3500. for an absolutely terrible paint job that included over-spray on our new wheels, and $1250 for Katskin seats that have never cooled or heated properly. We were charged $1500. For labor and $800. For parts for a rock box we never got. We got new 2 part wheels that were damaged in installation for $4,000. plus a slew of other items that just go on and on. We were promised replacement new wheels and have never received them. To my disgust, John Mueller has referred me to his wholesale vendors on the wheels and the paint which is terrible customer service. These vendors will not talk to me. ALL of these items I have been promised over a 3 month period now would be fixed at no cost to us.

In March I put over 30 items on a spread sheet and met with John and about half of the items are fixed. Needless to say these items are not fixed. I am livid. The blatant lack of accountability form Issac and John Mueller and his crew is sharply contrasted by their competitors. They defer to the people they contracted and want me to dispute items with their vendors I do not know. They are throwing me to the wolves. They take responsibility for nothing. Back in October of 2016 I prepaid 100% over $55,000. In parts and labor for our FJ modifications. I made the mistake of trusting Issac Mueller to create a build for a unique vehicle. It has turned out that he did no research as to the compatibility of suspension parts and new parts had to be ordered to replace those he mistakenly ordered. I had a rental car out and wanted the work done timely to minimize the expense. He promised me the work would be done in 3 weeks. 3 months later I was still renting a car waiting for the FJ to be completed. Issac did a poor job following up with his vendors and fabricators as to specifications and we got a lot of problems because he did not know what parts worked together. We should never have trusted Issac. His communications with his head fabricator Orlando were so poor that Orlando quit in the middle of our build job. We were facing huge delays without our vehicle and more rental car expenses because Issac did not know what he was doing. His father blamed substance abuse problems with Issac and other personal issues for the delays. Hardly a professional remark. I am being advised to charge back credit card charges by my two banks, and a law suit to include pain and suffering for 9 months of problems, dozens of broken promises and 4 months of car rental fees when the work was promised to be done in 3 weeks. I have text and email confirmation of these facts.

I will not walk away from this fiasco but I will never talk to these people again. The proverbial straw that broke the camel’s back was when I was trying to get back up lights installed for 9 months and I had made numerous appointments only to drop the car off for the day to return at 6 pm and have nothing done. This had happened several times before . I kept giving them chances to get the job done. I am determined to be made whole. Call me for any point of information. I am reporting this situation to www. RipOffReport.com, the Better Business Bureau and every social media review site I can muster. I believe this type of problem is happening to other clients. In fact I have been in contact with other disgruntled clients of Laketown and am considering a class action law suit unless they pay me back on the overcharges and do what I paid for. We are done with broken promises and wasted time. We do not trust John or Issac Mueller to do the work they say and what we paid for. We have given them innumerable chances to do so and we are just done with being taken advantage of.

This report was posted on Ripoff Report on 06/27/2017 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/laketown-speed-and-sound/draper-utah-84020/laketown-speed-and-sound-issac-mueller-john-mueller-laketown-speed-and-sound-ripped-us-o-1381682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
2Employee/Owner

#4 Author of original report

Appeal is filed in this case and VISA stands by $6,000 chargeback

AUTHOR: James - (United States)

POSTED: Saturday, October 06, 2018

I am the one who ordered the parts and services and had other cars with Laketown. It was my wife's FJ. So what? I had the relationship until I was so furious with the lack of competance here I handed it over to my wife after 6 months of no satisfaction and countless broken promises.

This last statement was obviously written by a lawyer not willing to sign his name. I wonder why?

The facts of the Small Claims case here do not change tha fact that VISA has recommended a law suit against Laketown and John Mueller in 3rd district court which suopercedes Small Claims. .The Small Claims matter is under Appeal. We are far from done here. Becasue so many other people have come to us to complain about similar bad experiences with Laketown we are considering a Class Action Law Suit.

Questions for Mr John Mueller and Issac Mueler of Laketown who have betrayed our trust:

 

1, Why won't Laketown agree to Better Business Bureau Arbitration after VISA found them guilty of ripping us off for at least $6,000 and awarding us a chargeback.?

2. They are in violation of their VISA merchant agreement by disputing a valid Chargeback. Why?

3. Why is John Merller lying in court about banning my wife from his premises when we have our Cadillac sales man as a witness? This is purjury. Plain and simp[le . He is a liar.

Why does he refuse to take responsibility for our pre-paying him over $56,000. ? He keeps saying that his sub-contractors will honor "Warranty" work to fix our FJ up to the standard we paid for.  They wil not talk to us becasue John Mueller is their client not us!  I broiught the FJ down to Laketown at least 20 times at least to fix the same problem and they did not ever fix it. Car Concepts fixed it first time! To the point: the Viper alarm we paid $750. for to LAketown was incompetantly installed and never fixed over 6 months by Laketown! 

John Mueller owes us at least $15,0000.  We have it all documented with over 300 pages of evidence. 

We shall see what happens.

Anyone thinking about doing business with LAketown or John Mueller needs to be careful! Caveat Emptor! 

We have two witnesses who testified to problems with John. One ex-employee, our chief fabricator Orlando Valdez who we trust to this day said John stole his tools. More to our point he said that John instructed him to "rush" our fabrication job and that he would deal with our dissatsfaction "later". 

We are not alone. Do not take our word for it! Ask Wells Fargo how many complaints they have taken form disgruntled Lake Town clients.

We do not believe Mr. Mueller is competant or honest. That is our experience. He betrayed our trust. 

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#3 REBUTTAL Owner of company

Court case in regard to this matter found in favor of Laketown Speed and Sound in response to Claims made.

AUTHOR: John - (United States)

POSTED: Friday, October 05, 2018

James Gibbons was found in Court to have no ownership advocacy or privelege as an Agent of the Dealings described within this report.

His representation of claims made in this report should also be viewed as such. Several items are exaggerated; I.E. moneys spent etc. and lack any factual basis.

In Court, the vast Majority of claims made relevant to the Statements made by Mr Gibbons in this report, were asserted by the Judge as unreliable and irrelevant in regards to their validity.

Laketown Speed and Sound was rewarded a decision in their favor calling for the reimbursement of funds withheld from payment for over $5,400.00. 

This was merely an attempt by persons showing ownership of the vehicle in question,  to Defraud Laketown Speed and Sound of moneys owed for goods and services rendered. 

Once again, the statements made within this report were made purely as an attempt to Malign this business by Those Persons in an attempt to obtain personal Monetary gain. 

Any attempts by Mr. gibbons to discredit Laketown Speed and Sound and its employees in this Report should be read and understood with this in mind.

It should also be said that Laketown Speed and Sound has also offered assistance to the owner of the vehicle in regards to any outstanding warranty work necessary to provide coverage offered by Manufacturers, Subcontractors etc., Throughout, during and after the claims made in this report were made in order to settle this matter peacably and in a non confrontory manner. 

Thank you.

 

 

 

 

 

 

 

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#2 Author of original report

Visa Agreed to a $6,000. Chargeback. Laketown overcharged us $18,019.

AUTHOR: James - (United States)

POSTED: Wednesday, August 15, 2018

This resonse is legally actionable as Libel. We could own Laketown. This is exciting news! 

Visa awarded us $6,000. in chargeback on spurious charges and encouraged us to prosecute Laketown and John Mueller for more.

 

We are owed AT LEAST $18,019.80 by these scoundrels. 

 

See my submisison to Visa below that resulted in the award. 

Also, a ;loan officer at a major bank let me know he personally has had over 7 complaints at his branch alone from Lake Town clients.

Our best frinds are another who's stereo never got installed in working order.

 

November 5thth, 2017

RE : Case ID D-170626003562

LAKETOWN SPEED AND SOUND DRAPER

RE: Dispute Numbers D170626003561, D170626003562, D170626003563

 

From: Jim Gibbons and Doreen Carey

Edison Capital Leasing LLC

1953 East Sycamore Lane

Holladay, UT 84117

 

To:

Cindee

Cardmember Service Representative

PO Box 6335

Fargo, ND 58125

 

Account Number Ending with: 9763

 

Dear Cindee,

 

Thank-you for the letter updating our dispute

We do not agree with any point of information in the merchant’s response and find it to be flippant and unprofessional.

 

We expect to be refunded for the following items:

 

 

  1. 1.     The Refund Demands we submitted to Laketown for work done by Car Concepts to correct the incompetent work done by Laketown —We have submitted our own invoices requesting payment for work never performed by Laketown that we paid for but had to get done at a 3rd party because John Mueller refused to do the work or did it incompetently so that we had to have it re-done by someone more qualified.

 

  1. 2.     Wheels—the wheels supplied were faulty and damaged and John Mueller made several promises to fully REPLACE these damaged wheels with new ones totaling $2,700. We never received these wheels. This promise is well documented in texts supplied to Card Member Service earlier.

Sub-total to be refunded: $2,700.

 

  1. 3.     Labor- The $13,000. In labor was never completed. We never got the paint buffed properly and various items were never completed including wiring and paint because the fabricator employed by Laketown  Orlando quit half way through our job.

We were charged $1500. For Rock Box labor that was cancelled and never credited back.

Sub-total to be refunded: $2,100.  ($1,500.00 for labor plus $600. For Rock Box never credited on invoice.)

 

  1. 4.     Bad Wiring-Our FJ  caught fire 100% because of faulty work performed by John Mueller and /or his fired fabricator Orlando. A third party report was made on this error and sent to you by Car Concepts. This is not a wear and tear item.  This was bad workmanship and incompetence because of a 3 way splice on the wiring installed by merchant for the back up lights that we paid for but ere never installed at all.  

Sub-total to be refunded: $650.

 

  1. 5.     Paint-The paint was never completed and the buff job was never done. We had to pay over $565. To get someone else to buff the car because Laketown (Merchant)  refused to do it after multiple requests. We were billed and paid for $3,000. For expert painting and professional buffing. The hood was the only part of the car to be buffed and the resulting paint swirls and orange peel and other paint flaws were not acceptable per my many complaints to the merchant.

Sub- total to be refunded: $565.

 

 

  1. 6.     Lost Parts- We are missing $1,404.34 in parts that came off the FJ when it was first brough to the Merchant’s garage and John “Lost”. SEE INVOICE. We are in the process of filing a police report as these parts are missing from the Merchant’s place of business.

                    Sub-total to be refunded: $1,404.34.

 

  1. 7.     35 Item Spread Sheet—On March 21st 2017 I met with John Mueller and his crew and went through a list of 35 items that we both agreed needed to be fixed. See spread sheet enclosed. These items were never fixed despite endless promises that never were met.

This document waS supplied in the previous FAX dated 11/5/2017.

Labor Credit Sought for incompetent workmanship and work quality far below industry standards per 3rd party letter:  $5,000.

 

  1. 8.     Unaccounted for charges never agreed to on invoices including various “Misc” charges that we never agreed to. These were fraudulent and Issac Mueller and John Mueller and the fabricator Orlando all promised to credit them back to us. Totals per Laketown Invoices:

                                 Invoice Date:     Amount ‘MISC’                           Invoice #

3/9/2017

 $            980.00

A52344

2/25/2017

 $              80.00

A54102

1/28/2017

 $            800.00

A52344

1/9/2017

 $            600.00

A52344

11/3/2016

 $              55.00

a52344

11/2/2016

 $            600.00

A52344

11/2/2016

 $            700.00

A52344

12/21/2016

 $            480.00

A52344

11/22/2016

 $            400.00

A52344

11/18/2016

 $            250.00

A52344

 

Sub-total of fraudulent MISC charges to be refunded: $4,945.00

 

  1. 9.     Replacement of rear bolts to bumber – This work was necessitated because the Merchant used the wrong tools to install a Fab 4 $3,000. Bumper. The manufactuer stipulates that hand tools needed to be used. As a result some of the bolts rusted and seized. I begged and admonished the Merchant on no less than 20 occasions to fix the bolts. He said that to fix them would “take too many hours of shop time. I threatened legal action. He promised to replace the rusty bolts wand use the proper hand tools toinstall them. On no less than 4 occasions I made 2 week appointments in advance and left the vehicle at the Merchants premises to be fixed. NOT ONE TIME was the job done or even started after leaving it there all day and making an appointment 2 weeks in advance. He REFUSED to do the work after promising a dozen time to do so. We brought the vehicle to Car Concepts to do the job and paid them $459.46.

Sub-total to be refunded: 459.46

 

  1. 10.  Viper Auto Lock and Alarm Problem.

In October of 2016 we purchased for $795, a Viper alarm and auto-start. The unit did not work properly. For no less than 19 times we brought the vehicle to the merchant and asked him to fix the autostart. He said it worked ‘for him’. It never did for us. Finally we brought the vehicle to Car Concepts. They said that the installer was lazy and did not follow proper wiring protocol. They replaced the ‘Brain’ with the right one and it has worked like a champ ever since. The cost to fix LAketown’s incompetence was $196.

Sub- total to be refunded:  $196.

 

Grand total of above Refunds we feel entitled to is $18,019.80.

 

Please note: We co-mingled funds from Wells Fargo and US Bank and created a running account with the Merchant with this Modification Project. There is no way to assign specific credit card charges to specific items as the Grand Total was over $50,000.

 

 

I want to say that we initiated a request for Binding Arbitration with the Better Business Bureau in this matter in June of 2017 per our membership agreement with the BBB. Laketown Speed and Sound, also a member in good standing with the BBB at the time, never responded to the BBB’s request, and as a result their rating dropped from A+ to C+. In our minds, this speaks volumes as they know we are in the right and we have been wronged by John and Issac Mueller and Laketown Speed and Sound, the Merchant. Enclosed is evidence of the filing with the BBB.

 

Secondly allow me to present the legal facts surrounding this vehicle and the transaction.

Doreen Carey is my wife by law in Utah. The vehicle in question, a black FJ  is technically titled in her name.

The funds that were spent on the FJ were in the name of Edison Capital Leasing which is our family business owned by my wife,

 Doreen Carey. I am the founder of Edison Capital Leasing and am the Managing Director. The proceeds from lease transactions I originated paid for the work done. This was done with my wife’s knowledge and is in no way untoward or spurious. See her notorized  testimony in the previous fax of 11_5_2017.

 

In closing allow me to say that the fiduciary accountability of this merchant has been something he never once has taken responsibility for.

He is trying to wear us down with endless procrastination which has been protracted over a year. We believe he is guilty not only of fraud but of moral turpitude. His behavior has been duplicitous and disgusting. The mental anguish pain and suffering he and his son have put my wife and myself through is sharply contrasted by the beautiful , prompt and courteous first class service we have received form his competitor, Car Concepts. THEY have earned our ongoing business. We congratulate them and really want to just see John and Issac Mueller in our rear view mirrors.

 

We are owed this money back. Please help us make ourselves whole.

 

Sincerely,

 

Jim Gibbons

Managing Director

Edison Capital Leasing LLC

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#1 REBUTTAL Owner of company

JIM GIBBONS LIED TO HIS GIRLFRIEND AND BLAMED US WHEN SHE FOUND OUT!

AUTHOR: john - (United States)

POSTED: Tuesday, August 14, 2018

THIS PERSON MISREPRESENTED HIMSELF AS THE OWNER OF A VEHICLE THAT WAS NOT HIS. SPENT HIS GIRL FRIENDS MONEY WITH OUT HER PERMISSION AND THEN BLAMED US WHEN HIS LIE WAS DISCOVERED AND HE WAS CALLED OUT ON IT! SERIOUSLY JIM ARE YOU SEVEN? DID YOU GET CAUGHT IN A LIE? BETTER TO BLAME SOMEONE ELSE THEN TAKE RESPONSIBILITY?! THIS IS JIM GIBBONS AND HOW HE ROLLS! 

BETTER TO POISON THE WELL THEN ADMIT YOU PEED IN IT! RIGHT? 

EVERYTHING IN THIS REPORT IS COMPLETE FICTION AND NONSENSE AND IS ABSOLUTELY UNFOUNDED AND UNTRUE. LAKETOWN SPEED AND SOUND IS AND ALWAYS WILL BE REPUTABLE AND HONEST IN ITS DEALINGS AND WITH ITS CUSTOMERS. READ REAL REVIEWS FROM LITERALLY HUNDREDS OF PEOPLE ON GOOGLE REVIEWS THAT HAVE DEALT WITH LAKETOWN OVER THE YEARS!

JIM GIBBONS IS A COMPULSIVE SPENDER AND LIAR. HE REFUSES TO ACCEPT RESPONSIBILITY FOR HIS IRRESPONSIBLE BEHAVIOR AND CONSTANTLY LIES TO COVER IT UP. 

ANYONE WANTING TRUE INFORMATION REGARDING THE PROCEEDINGS THAT HAVE BEEN FALSELY REPORTED,  IS WELCOME TO CONTACT US DIRECTLY FOR A COMPLETE DOCUMENTED REPORT SHOWING VIDEO FOOTAGE OF THIS PERSONS RECKLESS AND IRRESONSIBLE BEHAVIOR, ACTIONS, AND EVEN USING DEFAMATORY COMMENTS IN REGARD TO HIS GIRLFRIEND THAT HE WAS IN FACT DEFRAUDING OF MONEY AT THE TIME. HAD SHE ANY CLUE OF WHAT HE HAD SPENT WITHOUT PERMISSION, SHE WOULD NEVER HAVE AGREED TO ANY OF IT.  THIS REPORT IS AN ABSOLUTE FABRICATION AND ANY CLAIMS MADE ON THIS REPORT HAVE BEEN PROVEN FALSE BY SEVERAL WITNESSES AND IN COURT.

SHAME ON YOU JIM! OWN UP TO YOUR OWN MISDEEDS!

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