• Report: #972873
Complaint Review:


  • Submitted: Fri, November 23, 2012
  • Updated: Fri, November 23, 2012

  • Reported By: Tester — Los Angeles California United States of America
Internet United States of America

Lamnia www.lamnia.co.uk Very Poor Customer Support, Inadequate and Unsatisfactory Internet

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The problem was VPN not working, I contacted customer support who were less than professional in their manner. In fact they even admitted it was a "joke"

Eventually they arranged that I should receive a call from their technical support on a given day and time. It was a no show after which I received a delayed email citing reasons for cancelling and asking me to perform basic diagnostics.

A call did eventually take place and in fairness to the technical support person, he was competent and professional.

My problem is with the overall service; no follow up, unreliable, certainly not proactive. They avoid personalizing any emails so you never know who you are dealing with, there is no contact telephone number, their chat support is hit and miss.

Obviously this is indicative of a small operation who use these substandard practices to keep costs low, however they must have quite a few unhappy customers who experienced similar support as I did. 

Overall, very disappointed, irritated and switching to a different provider in any case. 

I hope the information serves to inform others.

Thanks for reading

This report was posted on Ripoff Report on 11/23/2012 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamnia/internet/lamnia-wwwlamniacouk-very-poor-customer-support-inadequate-and-unsatisfactory-internet-972873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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