• Report: #972873
Complaint Review:

Lamnia

  • Submitted: Fri, November 23, 2012
  • Updated: Fri, November 23, 2012

  • Reported By: Tester — Los Angeles California United States of America
Lamnia
Internet United States of America

Lamnia www.lamnia.co.uk Very Poor Customer Support, Inadequate and Unsatisfactory Internet

*REBUTTAL Owner of company: Please get in touch

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The problem was VPN not working, I contacted customer support who were less than professional in their manner. In fact they even admitted it was a "joke"

Eventually they arranged that I should receive a call from their technical support on a given day and time. It was a no show after which I received a delayed email citing reasons for cancelling and asking me to perform basic diagnostics.

A call did eventually take place and in fairness to the technical support person, he was competent and professional.

My problem is with the overall service; no follow up, unreliable, certainly not proactive. They avoid personalizing any emails so you never know who you are dealing with, there is no contact telephone number, their chat support is hit and miss.

Obviously this is indicative of a small operation who use these substandard practices to keep costs low, however they must have quite a few unhappy customers who experienced similar support as I did. 

Overall, very disappointed, irritated and switching to a different provider in any case. 

I hope the information serves to inform others.

Thanks for reading

This report was posted on Ripoff Report on 11/23/2012 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamnia/internet/lamnia-wwwlamniacouk-very-poor-customer-support-inadequate-and-unsatisfactory-internet-972873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Please get in touch

AUTHOR: Lamnia VPN - (United Kingdom)

We don't believe this report is genuine. Infact quoting the size of our business does indicate this is most likely a report written by an uncrupulous rival VPN provider

 

We have been providing VPN's worldwide since 2007, verified by Paypal since 2008. If this is a genuine report would we really be still in business if we behaved this way.

Remember you have no way of checking this comment is genuine. We feel it isnt. However you can check whether we are verified by Paypal and have been for over 9 years !!

Which do you trust, and uncertified comment or the biggest payment processor in the world.

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