• Report: #1126525
Complaint Review:

Lamps Plus Internet

  • Submitted: Tue, February 25, 2014
  • Updated: Tue, February 25, 2014

  • Reported By: Scott — Pahoa Hawaii
Lamps Plus Internet
9425 California Street Redlands, California USA

Lamps Plus and LampsPlus.com Refused order cancellation Redlands California

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I purchased an unframed bathroom mirror online.  Afterward I reconsidered the purchase since Amazon had the same product for 1/2 the price I paid at Lamps Plus.  Also, Amazon offered free shipping while Lamps Plus charged me $92 for ground shipping. 

Lamps Plus shipping policy states shipment in 3 to 5 days from date of order placement.  Less than two hours after having placed my order I requested cancellation and was told the cancellation would most likely go through since the order was so fresh.  Well, no sooner than I placed the cancellation request I received email from them stating that the item had already shipped and cancellation was not possible.  Checking the Fedex tracking number they provided I found that there was no record of the shipment.  So, they are scooping me, basically, for their exhorbitant shippping fee since I will have to pay return shipping.  And I know that my cost for returning item will be nowhere near their $92.

This is an unscrupulous company!  Do not do business with them.  Their prices are absurdly high and shipping is ridiculous.  And... they refuse to honor a customer's interest.  Bad company!!!

This report was posted on Ripoff Report on 02/25/2014 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamps-plus-internet/redlands-california-92374/lamps-plus-and-lampspluscom-refused-order-cancellation-redlands-california-1126525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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