• Report: #424191
Complaint Review:

Lamps Plus

  • Submitted: Sat, February 14, 2009
  • Updated: Sat, February 14, 2009

  • Reported By:cary North Carolina
Lamps Plus
20250 Plummer Street Chatsworth, California U.S.A.

LAMPS PLUS - Defective Items Shipped & Company Won't Reimburse Costs Chatsworth California

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I purchased two chandeliers from Lamps Plus. After going through significant effort and expense to hang one of the chandeliers in a two-story foyer, I found that one of the twelve light fixtures did not work. I called Lamps Plus and they informed me to have take it down and ship it back. I discussed having it repaired at significantly less expense for me and Lamps Plus, which is what I did. I had an electrician repair what was an improperly wired chandelier. The cost was $140, which I expected Lamps Plus to reimburse me for. The company only reimbursed me for $40 of the repair cost.

If I was to take down the chandelier and ship it back, it would have cost Lamps Plus ($198 in shipping costs alone - per discussion w/their manager) and put me through considerable trouble and costs. I do not think I should have to spend $100 of my own money for a defective product that they shipped. I took efforts to save them, and myself, significant money and I am only asking to be reimbursed what I am due.

cary, North Carolina

This report was posted on Ripoff Report on 02/14/2009 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamps-plus/chatsworth-california-91311/lamps-plus-defective-items-shipped-company-wont-reimburse-costs-chatsworth-california-424191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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