• Report: #1056063
Complaint Review:

Lamps Plus

  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: Carl — Dallas Texas
Lamps Plus
20250 Plummer St Chatsworth, California USA

Lamps Plus lampsplus.com Refused to correct their mistake Chatsworth California

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Their wesbite said I was ordering Lightolier light fixtures part number 1101F2642U.  I ordered 41 of them.  A week later I receive a completely different item.  I immediately contact customer service which informs me that I made a mistake and they will not pay for the return shipping, but will exchange them if I pay the cost to return them. 

I know it is easy to make a mistake when buying something online.  I've done it before, so I know to check. This is not the case.  I triple checked the item number.  I printed the order and know I ordered the correct fixture.  I looked at their website, and it has changed.  I Googled the webpage and used the cached feature and found that a week ago they had my item listed with the wrong SKU number, thus the mistake. 

I have clear and compelling proof that they are the one that listed the item wrong, then they expect me to pay the cost to return these items.

I won't do business with a company that has such poor customer service, and I hope you will consider this and the other ripoffreports from others that experienced the same thing.



This report was posted on Ripoff Report on 06/03/2013 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamps-plus/chatsworth-california-91311/lamps-plus-lampspluscom-refused-to-correct-their-mistake-chatsworth-california-1056063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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