Complaint Review: Ripoff Report | Lance Edwards
First Cornerstone Group REVIEW: First Cornerstone Group LLC our customer comes first each and every employee from the owner to our clerical staff is dedicated in providing the very best experience for our customer.
*UPDATE: First Cornerstone Group pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. First Cornerstone Group recognized by Ripoff Report Verified™ as a safe business service.
EDitor's UPDATE: Positive rating and recognition has been given to First Cornerstone Group for its full commitment to quality customer service.
Ripoff Report's discussions with First Cornerstone Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. First Cornerstone Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Cornerstone Group,LLC Principal Mr. Lance Edwards has informed us that his personal philosophy is that his clients success are the heart of his business. [continued below]....
One of the things Ripoff Report learned is the course of the review is that typical feedback reads, First Cornerstone Group LLC truly communicate all aspects of the service in a timely manner. We are pleased with the responsiveness that the employees showed us. They are serious about meeting commitments and deliver on their promises.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Lance Edwards during an onsite inspection held by a third party verification company with no biases toward First Cornerstone Group.
First Cornerstone Group LLC is a real estate education and marketing company. Their specialty is in small apartments and teaching both new and experienced real estate investors how to get started in small apartments and scale up to mid-size and large apartment buildings. The education aspect of the business consists of seminars, home study programs, webinars, coaching programs. Lance Edwards, stated the following about his company, "our vision is to...provide real estate investing to as many people as possible who are looking to get started and change their financial situation."
Leads for First Cornerstone Group LLC are provided through various venues including marketing partners who host webinars, paid advertising, and through presentations at real estate clubs around the country. Once a customer expresses interest in their product they will receive a copy of Lance Edwards book "How To Make Big Money In Small Apartments". This book highlights the company and their processes.
CUSTOMER CARE & COMPLAINT RESOLUTION FIRST CORNERSTONE GROUP
During the onsite interview, Mr. Edwards was asked to describe some of the common complaints that First Cornerstone Group LLC receives. Mr. Edwards expressed that if there is a complaint with their company it is in correlation with 30 day guarantee policy. If a customer purchases their services they receive both physical and electronic products. However, if the customer decides the product is not for them they can return the physical materials within 30 days for a refund. Additionally, even if the customer returns the products they can keep the digital downloads, "you get to keep our intellectual property, and our business systems just for trying the program...we have a very generous return policy and a very reasonable one." If a complaint arises it is because the customer in question didn't return the product within 30 days.
When asked to comment on complaints posted on Ripoff Report's website Mr. Edwards expressed that the comments were along the lines of the previously mentioned complaints with the addition of false statements made by a former employee. In order to assure future and current clients Mr. Edwards recommends visiting their website apartmentchampions.com, "which is dedicated exclusively to success stories of our clients." The testimonials are given through video and audio testimonies, "actual people giving their story." It should also be noted that First Cornerstone Group LLC has been in business since 2007, and maintains a A+ rating with the Better Business Bureau. When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Edwards expressed that First Cornerstone Group LLC has put forth a great effort into their communication as a company. This includes moving their correspondences with clients to a ticketing system. This allows First Cornerstone Group LLC to make sure that all inquiries are addressed in a timely manner.
Mr. Edwards is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Edwards further stated, "being a part of this advocacy program is very important to us, we are very pleased to have this opportunity."
FIRST CORNERSTONE GROUP STATEMENTS FROM CEO – LANCE EDWARDS
" We are a premier commercial real estate training company in the United States. With First Cornerstone Group you'll always receive a comprehensive solution to your real estate training needs. Please take time to review our site, learn about the various programs we have and how we can best assist you in achieving your goals with real estate investing.
First Cornerstone Group, LLC's First Cornerstone Group, LLC team have expressed that they feel confident doing their job First Cornerstone Group, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "First Cornerstone Group, LLC takes employees satisfaction as well as employee feedback and surveys reveal comments such as, First Cornerstone provides a very positive environment to work. There are opportunities for growth and the company enjoys being one of the fastest growing company in Houston and applying for the Inc 500 as well " Ripoff Report was pleased to learn that First Cornerstone Group, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FIRST CORNERSTONE GROUP
First Cornerstone Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, First Cornerstone Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with First Cornerstone Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, First Cornerstone Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with "First Name / Last Name", Ripoff Report is convinced that First Cornerstone Group, LLC is committed to quality delivery of services resulting in total client satisfaction., Ripoff Report is convinced that First Cornerstone Group, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that First Cornerstone Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Lance Edwards First Cornerstone Group, LLC False advertising, false money-back guarantee, refusal to give refund InternetLance Edwards sells courses and written material about real estate investing. He also frequently offers short free webinars to give a taste of what he is selling. The information he sells seems useful and I really wanted to do business with him and attend one of his seminars. During one of his free webinars he promoted a virtual course (KPS Extreme Virtual Boot Camp) that could be viewed from home and he said it would be starting in a few days. It sounded good so I followed the link he gave and signed up online. My credit card was charged $697 and I received an automated email giving the course dates. I was shocked to see that the course dates had already passed many months earlier. I realized that the webinar I had just watched a few minutes earlier must have been a replay-- not a live webinar, although this was not disclosed to participants. I was falsely led to believe that the course Lance had promised in the webinar was starting in a few days, when in reality, it had already passed. Essentially Lance charged me for a course that did not exist. He took my money for a product he did not plan on delivering. I immediately sent an email to him within minutes and I have continued to call and email his office every day for 10 days. His course material promises the following: "a 100% better-than-risk-Free money back guarantee." I did not receive any written or digital materials. I did not sign any agreements. I have been requesting my money back every day starting immediately after my credit card was charged. Lance does not respond to any emails. His office phone number goes immediately to voice mail and calls are never returned. As far I can tell given the complete lack of any response Lances office is non-existent. Beware Lance Edwards. He cannot be trusted.
This report was posted on Ripoff Report on 08/14/2012 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lance-edwards/internet/lance-edwards-first-cornerstone-group-llc-false-advertising-false-money-back-guarantee-927039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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