Report: #1334332

Complaint Review: Landau Jewelry

  • Submitted: Fri, October 21, 2016
  • Updated: Fri, October 21, 2016
  • Reported By: Venetia — Folsom California USA
  • Landau Jewelry
    3667 Las Vegas Blvd S·
    Las Vegas, Nevada
    USA

Landau Jewelry Lorraine Landau Customer ServiceThe Hyman Group727 N Meadow StreetAllentown, PA 18102610-433-4114, ext 26customerservice@hymangroup.com $265 ring turned my finger green - returned 2 times lifetime guarantee means no refund only credit to buy over priced poor quality jewelry Las Vegas Nevada

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I purchased a KJL Crown Set/Bag Ring 8ct tw (#1707-0047 72 8) ring from the Landau jewelry Kiosk counter inside Planet Hollywood in Las Vegas for $265.00.  I was told by the sales rep this company designed the highest quality of costume jewelry, the designer even made jewelry for Elizabeth Taylor, Kennedy’s and the Royal Family.  I was also informed the ring would not fade and the quality was so good it had a lifetime guarantee. There lies the catch “Lifetime guarantee” does not mean “refund” if the jewelry is not of good quality.  Within 1-month time, I had to pay for my own shipping to send the ring back to the headquarters of Landau because it not only changed colors but was turning my finger green. And within a month of receiving the replacement ring, it happened again. Since I felt I was misled on the quality of the jewelry, I asked Lorraine from customer service for a refund. Her response was they can offer a replacement of equal value or a credit for future purchases but, their policy is not to give a refund for purchases.  Even though the ring proved to be poor quality on two occasions and I was mis-led about the quality of the ring when I purchased it by the sales rep at the Landau Kiosk in Planet Hollywood in Las Vegas.  So, here I sit, with a $265.00 gift card as my replacement for the damaged jewelry with the only option is to purchase more of their overpriced-poor quality costume jewelry!

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This report was posted on Ripoff Report on 10/21/2016 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/landau-jewelry/las-vegas-nevada-89109/landau-jewelry-lorraine-landau-customer-servicethe-hyman-group727-n-meadow-streetallentow-1334332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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