• Report: #434358
Complaint Review:

Lane Bryant @ The Shops Of Mission Viejo

  • Submitted: Sat, March 14, 2009
  • Updated: Fri, April 09, 2010

  • Reported By:Lake Forest California
Lane Bryant @ The Shops Of Mission Viejo
770 The Shops At Mission Viejo Mission Viejo, California U.S.A.

Lane Bryant @ The Shops Of Mission Viejo Scammed shopper into applying for a Lane Bryant credit card by falsely representing the process and terms and conditions Mission Viejo California

*UPDATE EX-employee responds: Actually...

*UPDATE Employee: You did sign for them to run your credit

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Let me preface this by stating that I NEVER SIGNED anything stating that I wanted an open line of credit for Lane Braynt. I was scammed by the sales representative into applying for a card by falsely representing the terms and conditions.

I went into the Shops of Mission Viejo Mall today for my first time to visit Layne Bryant. My friend had been talking up the store saying what a great place it was to get business clothing. We had been planning to go for a week because she received a coupon in the mail for a discount off of a purchase.

When we arrived, we were met with some great service representatives who measured me and helped me find the right clothing. The shopping experience in the store was a lot of fun. One service representative came up to us about three times asking if we wanted to sign up for a Layne Bryant card. My friend already had one, and I said I might be interested. She kept asking if she could have my credit card so she could start the process. I told her twice that if I found something I liked, I would consider it. Within an hour, I found several items and was ready to check out.

The same rep who had asked me several time about the card, was at the register and I asked her to see if she had a specific pant size available. She said she would look online. When I approached the register she had already rung up my other items and was waiting for me. My friend also had a dress that she was going to buy. My friend asked if we could use the coupon on both of our purchases. The sales rep then saidI'll tell you what, if you try to see if you are approved for a Layne Bryant card, I'll give you 20% off, and I'll let both of you guys use the coupon for your purchases. I then proceeded to tell her that I would have to talk to my husband about registering for a new line of credit before doing anything.

She then said, Well you don't have to accept the card. All I'll do is see if you could have an open line of credit, and you'll get 20% off of the purchase and both of you can use the coupon if you just give me your information. I asked her again if it would be an open line of credit and she said No, all I need to do it put in your application, nothing will open if you don't want it to. I didn't see anything wrong with thatshe made it sound like all she needed was an application, and nothing would happenso I gave her my credit card, my social security number, and my address.

All of a sudden she hands me these terms and conditions along with a receipt saying, you were approved, your line of credit is $300.00. Congratulations! Do you want to put this on your new card?

I was so taken aback that I said, What do you mean I have a line of credit? I thought I was just giving you an application, you said I could decline the card if I didn't want it, all you were going to do was see if I was able to open a card or not.

She said, I'm sorry, but you were approved, so it just put you through and gave you a card, look at the receipt, here are your terms and conditions. I didn't know what to say, I was flabbergasted.

I then said you just totally tricked me so you could sign up someone on a new card. You totally lied to me.

She just smiled and said, I told you, you would be getting a card. I couldn't believe that she totally lied to me!

I couldn't believe how I was taken advantage of. My pleasurable shopping experience turned completely negative and I felt so helpless that someone would take advantage of me my credit like that. My friend started to argue with her as well and was trying to ask her why she totally just lied to us and then did exactly what I told her I didn't want her to do. I looked to the other sales reps for help, but they just looked at me with pity I couldn't believe it!

I started to argue with her again and said, I don't want a line of credit, can you please undo what you just did?

The representative said, Sorry, I can't do anything anymore, you'll have to do what ever it says on the terms and conditions.

I said, What do you mean? You didn't even explain to me how the card or the whole program worked. She then said sorry, but you'll have to contact your credit agency or the company, but there is nothing I can do.

My friend was so disgusted by the whole thing that she handed the dress back and said I won't shop at a company that takes advantage and tricks people. You've lost my business. We walked off fuming.

I NEVER SIGNED anything stating that I wanted her to run my credit, nor did I sign anything stating that I wanted a card or a line of credit open at this company. I was scammed by the sales representative into applying for a card by falsely representing the terms and conditions.

I couldn't believe how horrible the situation was! I hope they don't scam other shoppers like me.
My husband and I have been saving up to get a home in the next few months. If opening this new line of credit dings my credit score one little bit, I will be getting my lawyer involved. I am so appalled by the way this company did business with me and how this sales representative for the company represented them and their services. I could have been a lifetime shopper at this store, and now I will never set foot back in there. I will be contacting the credit agencies to let them know of this fraud as well as Layne Bryant.

Lake Forest, California

This report was posted on Ripoff Report on 03/14/2009 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lane-bryant-the-shops-of-mission-viejo/mission-viejo-california-92691/lane-bryant-the-shops-of-mission-viejo-scammed-shopper-into-applying-for-a-lane-bryant-c-434358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds


AUTHOR: Kristin - (U.S.A.)

The problem here lies within whether or not what the original report writer said is true.  IF it's true that the girl told her she was only signing for an APPLICATION, then she is spot on and the LB employee should be ashamed of her lie.  There is NO writing on the little screen where you sign, and when we signed customers up for credit, we would always tell them, "signing the screen there says you are aware that you are attempting to get credit at our store.  If approved, you will be granted credit."  THAT is the honest truth.  Telling someone they are only applying (and omitting that the application will be immediately processed) is a lie and obviously designed to trick the person into applying.

Based on the amount of detail in this report and what I know about LB's maniacal push to get people to sign up for credit, I believe the original filer of the report.  It was wrong of the associate to lie about what she was doing; it's even more wrong of the company to base hours (and in some cases, how you're treated by your manager) on whether or not people want to sign up for credit.  All employees can do is remember to ask everyone.  Personally, when I go in to shop (I no longer work there), I find it irritating as hell how I'm  asked over and over if I want credit.  The easiest way to shut them up is to say, "I already have one, I just won't be using it."
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#2 UPDATE Employee

You did sign for them to run your credit

AUTHOR: Cara - (United States of America)


I  work  at  Lane Bryant  in NY. I've  been there for a while so im familiar with the credit card process. the first thing the woman had to have done was ask you to sign (on that little screen, the same one where you  input  your  SSN#) the credit  application cannot  go through  unless you sign...one you signed the screen you gave lane bryant permission to open a card  for you if you were approved. im  sorry  that this happened to you  but the lesson here is to read  before you sign or simply ask what you are  signing for.the only way to "fix it" would be to cancel the card as soon as it comes...

also i kind of understand where the girl is coming from b/c they  base the hours we get on the amount of credits we open.its wrong to mislead you  of  course  but you also have a responsibility to be a smart consumer.

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