Report: #524544

Complaint Review: Larry Miller Volkswagon

  • Submitted: Mon, November 16, 2009
  • Updated: Tue, November 17, 2009
  • Reported By: sabstreed — United States of America
  • Larry Miller Volkswagon
    10205 W Papago Freeway
    avondale, Arizona
    United States of America

Larry Miller Volkswagon, DEFCETIVE CAR AND WARRANTY avondale, Arizona

*Author of original report: Larry Miller Update

Show customers why they should trust your business over your competitors...

I purchase a 2003 Mazda MPV with miles in the 40,000 range in january '08. After driving a 2008 Dodge Grand Caravan for 5 weeks, we were told the financing fell through. They did however have a van that had already been funded by Prestige Financial. Because of our situation,  it was either walk or buy the car. AT the time, we were also told a "warranty" was required because of the kind of loan it is. This was the first of many lies. They added a $1400 warranty from a company, called LANDCAR the Larry Miller Owns. Pretty convenient for them They knew if they sold a defective car and never provide documenataion of warranty and requirements, their warranty company would never had to pay anything.  When driving off the lot, we knew what a nightmare we were in for. After breaking in the first several months ans several times thereafter, we had contacted LM Volkswagon and Landcar each time. Other than a few hundred dollars on seals and gaskets, never paid anything.

In February of "09 our car was so bad, Larry Miller Volkswagon themselves said that the car was "mechanically" a total loss and not safe to drive. They advised to get out of it but upon choosing a new vehicle we realized they were adding the entire amount we owed to negative equity. At a 20% apr, we would have never agreed. The car has been "undrivable" and unreliable since. It is not at a shop and repairs are estimated to be over $7,000. Land car is refusing to pay anything because of $90 in oil change records. Records we did not even know we needed. Records Landcar does nto even mention on their website. WE have been in contact with Larry Miller several times as far as landcar and are still waiting for a response. They screwed us in the worst possible way. We are now walking with three children in a town 900 miles away from our closest relative because of what they have done. They are corrupt liars who are always looking for a way to make a dollar. They dont care at what expense. Channel 3 news in Arizona has also agreed to do a story. I hope no one ever buys a car from this disgusting people.  Please, do not be naive about this sitaution. We were and it has utterly screwed us for a long long time.

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This report was posted on Ripoff Report on 11/16/2009 05:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Larry Miller Update

AUTHOR: sabstreed - (United States of America)

I just wanted to let EVERYONE know, Land Car agency is going to pay for repairs and Larry Miller is taking care of what is not covered. They have in fact made good on the situation and the new general manager has done everything he can to help us. It looks like their are some good people that still do right by their customers. Issue resolved. Does anyone know how to delete a report?

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