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Report: #157874

Complaint Review: Las Vegas Athletic Club - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: Summerland Key Florida
  • Author Confirmed What's this?
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  • Las Vegas Athletic Club 2655 Maryland Parkway Ste. 201 Las Vegas, Nevada U.S.A.

Las Vegas Athletic Club LVAC Las Vegas Gym ripoff incompetent overcharges lousy customer service changes policies unexpectedly Las Vegas Nevada *EDitor's Suggestions on how to get your money back into your bank account!

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Before I left Vegas, I joined a gym (Las Vegas Athletic Club) for $21/mo. It was a 2-yr membership. Well, since I moved and can't use them I had to cancel. There's a $50 fee to cancel. I told them that was b.s. since I can't use something that is not available to me!

Right after I moved in the middle of August, I called to tell them I'd moved and needed to cancel. I faxed a copy of my driver's license (and was told by phone "a bill with your address on it"). The only bill I had was my car insurance - since you don't get all of your mail right away when you move.

In the meantime, I assumed they were going to charge me the $50 cancellation fee to my credit card (and they never bothered to tell me otherwise when I spoke to them). Instead, they billed me for another month of membership - 3 weeks later!

I called them again - each time long distance - to explain the situation and they told me my d.l. wasn't good enough, that it had to have been issued w/in the last 3 months. I was like wtf? It was issued in February, I moved back to the same address I originated from. So I faxed them another document w/ my address on it - I'd switched to Geico and it was a recent address.

I called them again to make sure they got everything, they said they did, but needed the $50 fee, I said just put it on my cc - I was not about to write a check and have them claim they didn't get it in time since they'd done nothing but di** me around. The guy on the phone apologized for the previous person that obviously did not do her job. In the meantime, I called and left a message for a supervisor explaining the situation and saying I wanted the month of September credited to my account. She never returned my call.

I just checked my cc balance today - was charged the $50 cancellation fee, but not credited for my September membership - which put me just over my credit limit and I was charged $29 by my cc company for that one.

So I called LVAC back today and was told that my car insurance faxes were not good enough, even though my previous call to them said it was. I was also told that they cannot accept permission by phone to charge to my credit card - that it had to be written! This was a supervisor telling me this!

I said, well, you accepted my insurance forms AND my cc by phone - you people don't know what you're doing. I want my $21 back! He said we can't do that because you didn't pay the $50 cancellation fee before the first of the month. He was using stalling tacticts and was not budging or apologizing for their incompetence.

I told him if you had notified me in a timely manner (3 weeks is NOT timely!) blah blah blah. He said it's the CUSTOMER'S responsibility to notify them to see if they got everything. So now it's the customer's responsibility to do their job? I told him "whatever! fu** off!" and hung up. I'm now going to write to the main president/owner/whatever in the corporate office and tell him what incompetent jerks they are.

I am so angry that they can get away with jerking people around like that and charging them for it. It ended up costing me $100 for something I was never able to use. I am a single mother who just got hit by a hurricane, so $100 is a lot of money to us right now. LVAC should be ashamed of themselves!

Shannon
Summerland Key, Florida
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are Consumer Advocates.
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 09/21/2005 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/las-vegas-athletic-club/las-vegas-nevada-89109/las-vegas-athletic-club-lvac-las-vegas-gym-ripoff-incompetent-overcharges-lousy-customer-s-157874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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