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Report: #1183423

Complaint Review: Laser Away - Santa Monica California

  • Submitted:
  • Updated:
  • Reported By: sean — santa monica California
  • Author Not Confirmed What's this?
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  • Laser Away 514 Wilshire blvd Santa Monica, California USA
  • Phone: 3103932929
  • Web:
  • Category: Clinics

Laser Away STAY AWAY cheated me out of $1500 for hair removal Santa Monica California

*Consumer Comment: Complain to med board

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cheated by laser away
I am an orthopedic surgeon, when i first went to the consultation for hair removal from my back, shoulders and chest area i specified what i did for a living and asked them exactly what was necessary for treatment and how long the treatment will take. They told me i was the perfect candidate and that the treatment would be 6 sessions at 6 weekly intervals and i could expect minimum 80% reduction in hair. I told them that if this is not for certain then i do not wish to go ahead with the treatment because it is painful and time consuming and not worth it, they reassured me and said those results are guaranteed. They then proceeded to ask me to pay all the money upfront which was $1500, so i asked what if anything goes wrong and i was told i would get my money back if that was the case. anyway i have now almost 9 months later completed 5 courses of treatment and my hair reduction is less than 15% at most so i called their regional manager a lady called Barbara and discussed this with her and i told her everything that had happened and that i had been lied to and misled, she showed sympathy and said i had every right to be upset and that they could offer me extra treatments for free, i said how many will it take and i was told it could be upto 10-12 more treatments to have a decent outcome, i explained that i had said i would not do it in the first place if i was told the truth and that i did want further treatments that could possibly take another 1-2 years to complete. I just wanted my money back as basically i was lied to and cheated. She said she would speak to her boss i guy called Scott and let me know, eventually she called me back and said they do not refund money, i told her how is that possible when i was told otherwise and that nothing has been accomplished, she in reply told me she totally agrees with me but there is nothing she can do. she said she would get the main guy Scott to call me and he never did. I just want my money back, this is definitely not the correct way to conduct business    

This report was posted on Ripoff Report on 10/17/2014 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/laser-away/santa-monica-california-90401/laser-away-stay-away-cheated-me-out-of-1500-for-hair-removal-santa-monica-california-1183423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Complain to med board

AUTHOR: Hunter - (USA)

POSTED: Friday, July 14, 2017

 If you are a surgeon you know that its illegal to practice Medicine if you are not a dr. Laser away is not owned by drs. So it is a totally illegal business and should be reported. I have met the owners and they simply hire a dr at each location. Its so wrong. Ps and all of us in the business know that laser hair removal only works on black hair. Many complaints with this service.

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