Report: #1107962

Complaint Review: Launch Leads

  • Submitted: Wed, December 18, 2013
  • Updated: Wed, December 18, 2013
  • Reported By: Failure to Launch — Taylorsville Utah
  • Launch Leads
    4548 S. Atherton Dr. Suite 250
    Salt Lake City, Utah

Show customers why they should trust your business over your competitors...

Failure to Launch...

My intentions are not to defame this company; rather I hope to provide valuable insight on the many things I learned from my time at Launch Leads. I provide this feedback for two reasons. First- It is only fair that new prospecting employees learn about this company’s internal mechanisms prior to committing themselves to employment. Secondly- I sincerely hope this review is analyzed by the management team because there IS valuable insight and feedback that they can learn from.  

In my own analysis, this business is being run by a fantastic salesman and (at the same time) a mediocre businessman. This weakness can be easily compensated by hiring another manager with an operations strong suit. Currently the CEO’s right hand is SO incredibly backwards! Unfortunately this VP has the CEO wrapped around his manipulative little finger. Hand in hand they are “driving the company bus PISS DRUNK”. [continued below]....

..... It seems that the CEO is blinded to the realities of the company and how it is being operated. I observed complete dysfunction from the second I stepped onto the call floor. 100% of the dysfunction is caused from the top down and NOT (as the CEO and VP of CC would like to believe) from the bottom up. This management team is toxic and completely destructive to the company’s mission. Quite frankly, it wouldn’t hurt the CEO to check his massive ego and unbiasedly listen from time to time.

In my own analysis, the numbers clearly don’t add up behind the scenes. They have massive fixed costs with tremendous liabilities! On top of that, their revenue streams seem to be shrinking (or at least not growing). I estimate that the company’s salaries and wage expense alone exceed net sales. To their own admission, launch is under water. Scary folks, companies that operate like this are unsustainable.

I find it so ironic that when I was hired, Don [VP of Client Care] said “Brandt [CEO] is known to bootstrap for as long as possible”. That may have been the case in the early days (and undoubtedly why Launch even lasted 4 years), but in today’s operation they are unnecessarily overspent. Launch averages 1 HIGHLY paid manager for every 2 LOWLY paid and under-incentivized actual workers. I guess they are hiring another HR manager too... No such thing as middle management here…you either make $12 an hour or you make $35+ (holy crap that is good money for the work they do). Launch needs an organizational management and company structure overhaul.

More than anything this company can’t seem to deliver on their proposed value. Companies are reluctant to commit beyond the pilot phase and into a long term contract. This company is sustained through “test-runs” that are not yielding high enough ROI for a client to commit. This could be a cause of several factors. Perhaps the price is too high? Unrealistic promises made? Unmotivated employees? Maybe even the VP of CC and his terrible interpersonal skills are frustrating clients?

Finally, if you choose Launch as an employer, there is no job security what-so-ever. The company’s retention is around 3 months. People are either quitting (for reasons above) or they are fired for something petty. I had high hopes for launch when I got hired, but it all quickly fell apart. After truly giving this company my best shot I chose to walk away. I chose to dedicate my strong suited talents elsewhere. 

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This report was posted on Ripoff Report on 12/18/2013 10:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

I am Brandt Page and am happy to talk to anyone who has a concern - Plus, we have an A+ BBB Rating & are recommended by Forbes

AUTHOR: Brandt Bubba Page - (USA)

At,  we have an A+ rating on BBB - look here: 

LaunchLeads is ranked by Forbes as the top All-American Appointment Setting company - here is the link to the article: 

As a CEO and Founder it makes me extremely sad to hear that someone that my team hired, felt like they had to write a report like they did, instead of coming to talk to us personally about any concerns or thoughts they had. 

Please do not take an angry employee who was upset that we had to terminate, as the reputation of the company, find out for yourself.

I, Brandt Page have more than 30 linkedin recommendations from people that I have hired, clients, partners, associates, etc. You name it. Please feel free to connect with me on linkedin:

We have a fantastic culture that resonates with fun, creative, energetic, positive people. For some, it is not the right fit, and we pride ourselves in finding great long term talent.

We have employees that we can have you talk to personally to get their take of what their experience has been. Just look at our facebook company page (

Please do not take a couple angry employees, who were upset when we had to terminate their employement, as the reputation of the company, find out for yourself.

We have long standing customers that we are happy to share as references that you can talk to directly and get their direct feedback about their experience with myself, any of my managers and LaunchLeads itself. You can also see here case studies from customers:

LaunchLeads is considerate of the local business community and mentors other businesses - here:

I hope a few of these proof points can help you in your decision making as you either choose to come and work for us at LaunchLeads or come on as a client. Again, we would be happy to talk over the phone and talk you through any questions you may have. 

Thank you for taking the time to read this. I look forward to helping you with anything I can. 

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