Laurel Mountain Mustang, Tiffany, Kevin Liars and thieves Ruffsdale PA

I ordered a complete exhaust system for a 1966 mustang on their web site. I received an immediate order confirmation that they received the order but no mention when it would ship. They charged my credit card immediately for the full amount of $280+. Their web site or confirmation gave no indication if the system was a stock item, a drop ship or made-to-order product. After I waited a week, I called and asked when my order would ship.

Tiffany said it was shipping soon so I asked her for the tracking number. She said she would email it to me after talking with their supplier, Precision Exhaust in Connecticut as my exhaust pipes were shipping directly from them. After waiting another day and no email, I called back and spoke with Tiffany again. She had not spoken to the Precision Exhaust yet to get the UPS tracking number but would do it as soon as we hung up. That afternoon I received an email with a UPS tracking number. Checking with UPS, that number was not in their system. I called again and asked for Tiffany. She would not take my call now but did relay a message through the operator that the tracking number would be valid later that day and my order would be arriving on Monday. On Friday I received a muffler via UPS on a different tracking number than the one supplied but nothing else from the order.

 I waited until the following Monday but no additional shipment, I tried the supplied tracking number again and it was still not in the UPS system. I called Laurel Mountain Mustang again and got Kevin on the phone. He claimed that there were two packages coming and that one must have gotten split up from the other and that it would arrive later that day. I decided to call Precision Exhaust directly to see when the pipes shipped.

Owner Dave told me he had the pipes ready for a couple of days but would not be shipping them until he received payment from Laurel Mountain Mustang and apologized for putting me in the middle of their payment issues. He had been trying to get payment from Laurel Mountain Mustang for a couple of days. I called back to Laurel Mountain Mustang but for the last two days no one will answer the telephone there. Precision Exhaust had tried calling but cannot reach anyone there either. I have sent multiple emails to sales@laurelmountainmustang.com with no response.

In summary, Laurel Mountain Mustang took my money immediately, shipped one part the order, and then cut off all communication with me and the supplier. Since these deadbeats can't afford or choose not to pay their suppliers, I don't expect to receive any additional shipments or credit for the unshipped parts.