laurenluxe Scammed Burbank California

Unfortunately,  I was not previously aware of the LaurenLuxe company or the previous complaints against their practices prior to my interaction with them.  As a result,  I am experiencing very similar problems.

On 9/14/2015, I was on the Internet and out of nowhere,  I received a request to complete a survey.  It stated if I completed the survey,  I would get a "Free" gift.  I completed the survey and chose a cross necklace ater paying the requested $5.99 for the shipping and handling. 

I received the necklace and immediately noticed that it was cheap looking but,  you get what you pay for!  After wearing the necklace for a few weeks,  the necklace turned green and left me with a terrible rash.  

I just stopped wearing the necklace and then on 10/14/2014, while reviewing my charge account,  I was shocked to see a $98.00 charge from LaurenLuxe.  I called them and spoke with a lady who told me something a terms and conditions when I accepted the "Free" neckace.

I'm a disabled, senior citizen on a fixed income,  there is no way that I would agree to pay $98.00 for that necklace....it was suppose to be Free and I told her,  I wanted a refund.  She told me I would be contactacted by email regarding the issue.  I only received a email on 10/14/2015 listing the terms and conditions and stating they had cancelled my account/subscription.

I wasn't awear that I even had an account.subsciption with them!  There was no mention of my request for a refund.  I sent them an email on 10/17/2015 again explaining my situation and requesting a refund and received no response.  I called the office again and was told to return the necklace with a specific RA number and the would handled my refund request.

I wasn't able to get someone to get to UPS for me for a few days but, they received the necklace on 10/30/2015.  Since that time,  I haven';t been able to contact anyone at the office.....the phne is answered by a recoreded message that places you on hold but, noone ever answers the phone!  I called numerous times with my phone and also had a friend call...same thing!

I'm not sure what to do at this point but, I would like the $98.00 refuned to my account.  I hope you can assist me.

Thank you.