Lawn Mowing Online Unresponsive customer service that does not refund when requested Internet

Had a few good encounters with this lawn mowing company before the last terrible encounter. Scheduled a mow a week in advance and the job was accepted by a contractor (and lawn mowing online charged the fee immediately on scheduling).  The contractor never showed up, nor responded to messages.  Sent a request to lawn mowing online to cancel, and they responded by rescheduling the appointment to the next day.

I sent another two requests that the job be canceled that were not acknowledged. The mower showed up and I stopped him from mowing. He said LMO had been having contractor problems and he wasn't surprised at my experience. LMO only replied once I posted a negative review--they are obviously watching for these more than they are monitoring their own emails.

Their website is confusing with poor instructions on canceling--good luck if you can figure that out. I still have not received a refund and at this point I don't really expect to. I'll just consider it $30 spent on a lesson that I should use local contractors I can communicate with easily.