Report: #981132

Complaint Review: LAZY GRANITE

  • Submitted: Wed, December 12, 2012
  • Updated: Sun, January 13, 2013
  • Reported By: Underwood — MEMPHIS Tennessee United States of America
    4120 Brighton Blvd
    Denver, Colorado
    United States of America

Show customers why they should trust your business over your competitors...

This has been the most horrible experience I have ever had with an onine company. We ordered granite tile for our countertops. The ordering process was smooth and the shipment arrived in half the time expected (5 days). In their policy it states to inspect shipment prior to the freight comany leaving. We along with the delivery man notced the broken granite when we first opened the box. The granite was not packaged correctly. The frst two tiles were broken and the next two tiles were cracked. We along with the delivey man finshed unpacking and noticed that we did not recieve one of the large cuts of granite.

After inspection we immediately contacted Lazy Granite. They advised us to take photos of the damage and send them in for review. We took over 12 photos and they advised that they could only see one. They treated us as if we did something wrong. The said that they would take our word for it after three days of bickering and no results. We assummed that they woud replace the four broken ones and send out the one that they left out. WRONG. They sent us the one they left out and it has been more than 5 days with no tile...

I spoke with a guy named Dustin who advised that they are not giving us free tile and that we could salvage the tile they sent out. They went on to say that we already got a free tile and they had to cough up the shipping. They treated us as if we did somethinf wrong. They told us that the four broken tile would have to be dealt with by the freight company and they are not resposible, he then stated that it would take 2-6 months if we filled a claim with the freight company and that they may only give us 20 bucks because the tile is likely salvageable. We tried to explain that we do not want the broken tile and we can send them back, we simply wanted our order to reflect the order we made online.

Dustin in sales was very rude! He advsed for the 8th time that he would have the supervisor contact me. Never happened. I am led to believe that two individuals run this company as sales, shipping and management. Poor organizational culture. Customer service should always be a top priority. He then advised that he could not release the name or number for the supervisor. I feel cheated.....

I feel like they should have made us whole and sent out the 5 tiles and filed a claim themselves to the freight company. Lazy Granite packages their own product and they have their own freight company they use, so why are we being punished. Worse customer experience ever. I WARN you to not use this company!!!!!!!!! I know it cost less and initially seems like a good idea but it has been a nightmare and our biggest regret. Go with a credible company who respects you as a consumer, and more importantly a person.
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This report was posted on Ripoff Report on 12/12/2012 02:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

I'm glad this worked for you..

AUTHOR: Underwood - (United States of America)

I'm not crazy because I am yelling my story. It is a blessing that you had a good experience and that the title you receive from this company supports your home. It's odd that you are arguing with me when I am just a consumer telling the public about what happened to me. My issue is not with you and I'm not sure why you are arguing with me. You sound just like the man who sold me the title. We all have different experiences that's why everyone had the autonomy to discuss there experience. Mine was horrible yours was great. So be happy and continue to buy as for me and everyone who ask me I would not recommend. God bless, you are the crazy person who is bashing me for telling the world about what happened to me... You sound like someone working for the company. I'm just a middle class insurance adjuster who was happy to upgrade my new home..
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#2 Consumer Comment

Author is... crazy?

AUTHOR: Alex Smith - (United States of America)

You sound like a hard working crazy person. I lay tile for a living. Their product helps me put food on the table and I haven't had anything but good service. 
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#3 Author of original report

Customer Comment Fake

AUTHOR: Underwood - (United States of America)

I never write reviews... I am a simple person and a hard worker. I have a feeling this is likely Dustin or whatever his name is. I'm telling you, this company sucks and they are rude. Luckily we were able to make due with the mess they sent us. What's worse, is that they sent us the one title they left out but it was broke across the middle like they did it on purpose and it had some adhesive on it. Stop lying to people. I work hard at my 8-5 and I would not wish thus experience on anyone!!!
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#4 Consumer Comment

Did 4th kitchen, only positive experiences

AUTHOR: Alex Smith - (United States of America)

I install tile for a living. I've had 4 customers order from Lazy granite and all 4 have had positive experiences. I have a sneaky suspicion the user who wrote the above article works for a competitor.
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