LD Products Inc, Won't stand behind their products Long Beach California

I ordered TK-717 toner for my Kyocera copier in late 2012.  I received TK-715 toner which did not workl properly in my machine.  Unfortunately for me, I discovered this more than a year after I ordered the toner.  I realize I should have checked the shipment when it came in, but I didn't.  We like to keep toner in stock so we don't experience down time with the copier.  When I put the LD Products toner in my machine, of course, it didn't work properly.

I phone the company and they said the warranty was 1 year only.  I respect their policies but I think because the mistake was originally theirs (my packing slip shows I ordered the correct toner) they should have replaced it at no charge. They only offered to sell me another at 50% discount.  The phone person said they don't even have TK-715 toner but I have the box received from them which is labeled TK-715 as well as the toner cartridge.

An offer of replacing the toner and correcting their mistake would have kept me as a customer.  Now, I will never order from this company again regardless of pricing.