Report: #325967

Complaint Review: Leaders ,Leaders Merchant Services

  • Submitted: Mon, April 14, 2008
  • Updated: Wed, April 23, 2008
  • Reported By: walnut creek California
  • Leaders ,Leaders Merchant Services
    725 Via Alondra
    Camarillo, California

Leaders Merchant Services Leaders, Leaders Merchant Services Leaders ,Leaders Merchant Services uses Classic bait and switch tactics as well as many other fraudulent unfair practices Camarillo California

*UPDATE Employee: Leaders has a full disclosure policy and has not taken any unauthorized fees from this merchants account.

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After reviewing bank statements, We have uncovered $531 worth of unauthorized charges from Leaders.

We called up the customer service department and they explained to use that these charges were incurred from the use of "rewards cards", and an annual fee that was hidden. Both in which they said they would refund in full. Its been over 3 weeks, and we haven't seen any refunds.

We called in again to let them know we had not received our refunds and that we wanted leaders out of our lives. Customer service rep Steven Hayner was very rude, and refused to connect me to his manager directly. He also told us that we would get an early termination fee, which is just preposterous.

Angry and upset with how I was being treated, I stumbled upon ripoff report, and found people with the exact same problem:

Here is one example

At this point, we just want the refunds that were promised to us, and to be rid of this terrible company WITHOUT penalty. The only thing this company is the LEADERS of is hidden fees and empty promises.

walnut creek, California
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This report was posted on Ripoff Report on 04/14/2008 02:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Leaders has a full disclosure policy and has not taken any unauthorized fees from this merchants account.

AUTHOR: Sarah - (U.S.A.)

Leaders would like to apologize to this merchant for any misunderstandings he might have had about the contract he signed with leaders. We pride ourselves on full disclosure and have disclosed all fees via his contract and his terms and conditions. This merchant signed his contract stating that he understood all information within the contract and terms and conditions.

This merchant states he incurred fees from the use of rewards cards' but in fact the merchant spoke with one of our customer service representatives on 3/4/08 that explained his credit card transactions are falling into his non-qual rate because he was not entering the invoice number when he ran his transactions. This merchant also states there was a hidden annual fee charged to his account. LEADERS discloses all fees on the contract but as a good faith gesture we have already processed a refund on 4/11/08 for the $99 annual fee. LEADERS lowered this merchant's rates and adjusted his rate plan on April 1, 2008 to better fit the type of cards he is accepting from his customers. As a courtesy we also offered to re-evaluate the transactions he had already processed and refund him the difference from the new plan. As we have already informed the merchant this refund totaled $145.26 which he should expect to see deposited to his account after April 20th 2008.

LEADERS regrets that this merchant feels Stephen Hayner was rude and that the customer service manager was not available to take his call but the notes on his account indicate he was offered the managers voicemail. The fact remains this merchant signed a contract for 2 years with LEADERS and in doing so agreed to all fees within the contract including the Early Termination Fee. If the merchant would like to be rid of LEADERS as his complaint indicates he will need to fax a signed letter to our account closure department @ 818-702-2412 and he will incur the Early Termination Fee if he chooses to close his account before his contract is up.
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