Complaint Review: Leaders Merchant Services, LLC - camarillo California
- Leaders Merchant Services, LLC camarillo, California United States of America
- Phone: (800) 566-0099
- Web: lms-corp.com
- Category:
Leaders Merchant Services, LLC They will tell you what you want to hear to get them to sign up with them. camarillo , California
*UPDATE Employee: LEADERS Seeks Resolution on All Merchant Complaints:
*UPDATE Employee: LEADERS Response to the Merchant's Complaints:
*Author of original report: Don't Go With Leaders
*UPDATE Employee: LEADERS Would Like to Help this Merchant
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I signed up with this company in May 2009. I called them every month to dispute the charges on my statement. They have random fees and charges they assess and tell you that you agreed to these when you signed your contract. They charge miscellaneous membership fees even though all these fees are waived when you activate your account. If you don't pay attention to your bank statement, they get away with murder.
I signed a 12 month agreement with them and wasnt able to cancel without a termination fee, so in December I changed the type of account I had. Within their system, this meant that they opened a new account for me. Unfortunately, they didn't tell me that the old account would stay open and I would continue to get charged fees for the account.
I finally had to get to the account closing dept where they wanted me to fax over a letter asking them to close the account, and even at that point, it would take 30 days to close the account - enough time to charge another month's fees.
Everytime I called about their exorbitant fees, they explained that we ran a corporate or govt card (which they charge over 3% for), even though we deal with the average residential consumer. When I told them this, they told me that I was wrong.
I tried calling my sales reps, but they no longer answered the phone after the sale was closed. They don't even answer your emails. My reps were Chris Lopez and Anthony Herrera. Good for them that they are trying to make a living, but they are nothing in the line of customer service reps who try to keep their customers happy even after the sale. Just goes to show that this company doesn't really care about their customers.
When I had a wireless terminal, they didnt tell me that sometimes it doesnt batch out by itself, and if you miss the 24 hour window, they charge you 5% of your transactions. In addition to the 20 cents here and the 75 there for other miscellaneous fees.
I have called them every month for the last 9 months. I went with them because their monthly fee was $13 instead of the usual $20. For the $7 per month I thought I was saving, I spent hundreds more in their fees and wasted practically a week's worth of hours with them on the phone arguing about my bill.
I finally had it and cancelled my account with them and called my bank to let them know that they are not to allow any charges to come through from this company.
Do not go with Leaders Merchant Services. There are plenty of companies out there - you really dont want to do this to yourself.
This report was posted on Ripoff Report on 02/11/2010 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leaders-merchant-services-llc/camarillo-california-/leaders-merchant-services-llc-they-will-tell-you-what-you-want-to-hear-to-get-them-to-si-568152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 UPDATE Employee
LEADERS Seeks Resolution on All Merchant Complaints:
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Thursday, February 18, 2010
LEADERS has responded to this merchants complaint in hopes of finding resolution. However, without basic contact information or merchant information LEADERS has no way of reaching this merchant in order to make amends. We encourage the merchant to either contact our Merchant Services department at 1-800-876-9843 (option 2) or to please provide us with contact information so that we can find a solution to all the merchants obvious frustrations. Thank you.
#3 UPDATE Employee
LEADERS Response to the Merchant's Complaints:
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Wednesday, February 17, 2010
LEADERS has responded to this merchant's complaints in hopes of finding resolution. However, without basic contact information or merchant information LEADERS has no way of reaching this merchant in order to make amends. We encourage the merchant to either contact our Merchant Services department at 1-800-876-9843 (option 2) or to please provide us with contact information so that we can find a solution to all of the merchant's obvious frustrations. Thank you.
#2 Author of original report
Don't Go With Leaders
AUTHOR: gabrielle - (United States of America)
SUBMITTED: Monday, February 15, 2010
Thank you Sarah for the suggestion to call the customer support line with my statements. If you read my initial submittal closely, you will see that I *have* called that line, every month for the last 9 months. They were not very eager to help me then, and I doubt they would be any more eager to help me now.
Thank you, however, for suggesting that I call them so they could help me.
#1 UPDATE Employee
LEADERS Would Like to Help this Merchant
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Monday, February 15, 2010
LEADERS would like the opportunity to help this merchant. However, this complaint does not yield enough merchant information to help resolve the issues that this merchant has had. We strongly urge this merchant to contact our Merchant Services department at 1-800-876-9843 (option 2) and to please have their statements ready for review.
Advertisers above have met our
strict standards for business conduct.