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Report: #524641

Complaint Review: Leaders, The Merchant Services Co. - Internet

  • Submitted:
  • Updated:
  • Reported By: Fed up Counselor — mission viejo California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Leaders, The Merchant Services Co. 26707 W. Agoura Rd., Calabasas, California91302 Internet United States of America

Leaders, The Merchant Services Co. Rock Bottom Merchant Services -Bait you with 1.99% in total fees and then switches to 6% in total fees Internet

*UPDATE Employee: LEADERS would be more than happy to review this merchant's account and address his concerns...

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I agree with so many of the complaints on this board.  Very very similar problems and in many cases the exact same problem has happened to me.  They also charged me $99 just 2 months after signing up in March 2009.  They are very tricky.  When signing up, they had a sales person go thru their fee disclosure form and then there is a very small print disclaimer that asks you to read their online Merchant Processing Agreement.  Basically, they can create whatever fee they want as they go along.  Over the months they came up with more fees: Additional Fees that keep going up, increased Security Fee and Batch Header Fee (started in Sept). Every time I call them about a new fee that they have tacked on, they are rude and the amount of time that it takes to dispute things just adds to the time lost (which is also lost money). 


So here are my numbers: June total fee percentage was 10%!; July fees 6%; August fees 6%; Sept fees 5%; Oct fees 5%


The craziest thing is that it is exactly these percentages.  I didn't round these up or down.  I am so tired of dealing with these crooks, that I would rather "waste" my time just warning people to Never sign up with them so they can lose the sales. 

This report was posted on Ripoff Report on 11/16/2009 09:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leaders-the-merchant-services-co/internet/leaders-the-merchant-services-co-rock-bottom-merchant-services-bait-you-with-199-in-t-524641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

LEADERS would be more than happy to review this merchant's account and address his concerns...

AUTHOR: Sarah - (U.S.A.)

POSTED: Tuesday, November 17, 2009

Leaders Merchatn Services would like to apologize to this merchant for the experience they have had with our company. LEADERS would be more than happy to review this merchant's accoutn and address his concerns with our company; however, this complaint does not provide LEADERS with enough information to locate this merchant's account.

 

LEADERS invites this merchant to please call our Customer Service department at 1-800-876-9843 Option 1, and ask to speak with a Supervisor in order to begin the merchant account review process.

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