• Report: #780527
Complaint Review:

Lean Spa, LLC

  • Submitted: Fri, September 23, 2011
  • Updated: Fri, September 23, 2011

  • Reported By: Barb — Las Vegas Nevada United States of America
Lean Spa, LLC
181 Marsh Hill Road Orange, Connecticut United States of America

Lean Spa, LLC Weight Loss System Orange, Connecticut

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I called and canceled my order 4 days after noticing that they ordered a second bottle of Lean Spa within the same month. I called and spoke to their support (customer service) department within  4 days of noticing my card was charged again.

The rep canceled my account and stated that if I sent back both bottles post marked by 4/5/11 it would be received with in the 30 day window. I send them back on 4/4/11 with the RMA noted on the front of the package.

I followed up again in 8/24/11 spoke with Jared, said he would send it up to corp and it would be credited within 24-49 hours, I had heard nothing I checked my card statement.

I called again today 9/23/11. That is when they stated that they had received the package back outside the time frame they received the package by 4/27/11. When I wanted to speak to a supervisor she stated that no one was available. When I insisted she said that she could give me an email address but that is all she could do. If I wasn't going to cooperate she would end the call. 

This report was posted on Ripoff Report on 09/23/2011 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lean-spa-llc/orange-connecticut-06477/lean-spa-llc-weight-loss-system-orange-connecticut-780527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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