Report: #1000733

Complaint Review: Ripoff Report | LearningRX of Short Hills NJ

  • Submitted: Mon, January 21, 2013
  • Updated: Thu, May 01, 2014
  • Reported By: CJ — MONTCLAIR New Jersey United States of America
  • LearningRX of Short Hills NJ
    636 Morris Avenue #1b
    United States of America

LearningRx TRUSTED BUSINESS REVIEW: LearningRx dedicated to total client satisfaction. LearningRx past and current approach to business is focused on providing the highest quality brain training and learning assistance, rating 9.5 out of 10 for customer satisfaction.
*UPDATE: LearningRx pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. LearningRx recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: February 13 2017: LearningRx remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. LearningRx is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, LearningRx has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, LearningRx has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever LearningRx remains committed to improving customer satisfaction. [continued below]....


Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at
 LearningRx is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW:

EDITOR’S UPDATE: Positive rating and recognition has been given to LearningRx for its commitment to excellence in customer service.

Ripoff Report’s research indicates that LearningRx is committed to integrity in all areas of business and client relations, and has procedures and policies in place to assure that clients receive the best possible service and care. LearningRx has more than 90 brain training centers nationwide and provides brain training to thousands of clients every year. Complaints are rare but when one does arise, the company makes every reasonable effort to resolve the issue related to that complaint. LearningRx corporate management takes client feedback and satisfaction ratings seriously, and is always seeking to make improvements to the quality of their product and to customer care.

Ripoff Report was pleased to learn that LearningRx has a longstanding commitment to integrity in business, and to excellence in client satisfaction. Based on client satisfaction surveys, LearningRx receives an average customer satisfaction rating of 9.5, which is well above the national average. The company states: “One of our very intentional goals as a company is to ‘WOW’ our customers. Every year, we receive thousands of written and video testimonies from clients who are thrilled with the life-changing results they’ve experienced because of brain training at LearningRx (you can read some of these real-life stories here or watch some of our video testimonials at The stories shared by our students and their families are a powerful indicator of the value of the programs we offer. We also take the time to measure the satisfaction of each and every LearningRx client. The Satisfaction Rating asks clients, ‘On a scale of 0 to 10 (10 being highest), how likely are you to recommend LearningRx to a friend or colleague?’ Our most recent satisfaction rating, based on over 4,800 customers, was 9.54 out of 10. This is nearly 20% higher than the national average.”

The information provided in this report below is based on comments made by Tanya Mitchell during an on-site inspection held by a third party verification company with no biases toward Learning RX.

Learning RX is a company that specializes in Brain Training, a 30-year old, research-based training program for students who are struggling in the areas of reading and math, or for adults who have experienced brain trauma. Leads are acquired through a number of resources, with approximately 35% coming from parents/referrals, as well as events, workshops, mailings and internet searches. “A survey of 4,000 students over a year’s time [determined that] 9.54 out of 10 would give a referral,” states Tanya Mitchell, a representative of Learning RX.

A typical customer experience starts with the potential customer contacting Learning RX for assistance in performance, whether it’s in school or at work. At that point, the customer is then given the Woodcock Johnson Test, which tests 7 different areas to determine if there is room for improvement. A consultation is then scheduled between Learning RX and the customer/parent to discuss expectations, specific needs, and determine if Learning RX can help.


Some common complaints Learning RX has received relate to miscommunication of what the expectation of the parents are and what the program actually offers. “Parents put high expectations on the test. Testing is just one tool to assess a student,” states Ms. Mitchell. “We reach out to the parents to find out where the miscommunication was, and credits and refunds have been given on a case by case basis.” After receiving complaints such as these, if the parents are not happy with the training, then the training is stopped. The team at Learning RX then sit down to discuss the issue with the parent, and look at the possibility of adapting the program to better fit the student’s needs. “We strive for satisfaction with each client. Parents are not stuck with us. Also, we have seen that clients come back to us and finish out the training at a later time,” states Ms. Mitchell.

Learning RX consistently monitors their internal processes to ensure that they are doing what they can to best assist the students. They also disclose information regarding their refund policy to each customer during the initial consultation. “Each concern or complaint is taken very seriously. We recognize this program may not be the right fit for everyone. We correct any issues that improve our processes and communication,” states Ms. Mitchell. In response to the multiple complaints posted to Ripoff Report referring to customers who felt they did not receive accurate information during the initial sale of the program, Ms. Mitchell states, “Testing is a tool among many tools. It is only a snapshot of the child. What the client sees in real life far outweighs what we see in any test results. If a test result is way off, we are going to go with the parent’s insight.”

After a complaint is resolved, the Director of Learning RX follows up with the client to ensure the issue was resolved to their satisfaction. Since receiving complaints through Ripoff Report, the team at Learning RX has reviewed each individual complaint to determine what actually happened and each franchise has then reached out to the customer. “After doing our own research, we have reached out to each and every client by email or phone. The comments [made on Ripoff Report] are blatantly false and untrue. We strive to exceed all of our client’s expectations,” states Ms. Mitchell. Learning RX is continually striving to improve their service by consulting with the Better Business Bureau and the National Leaders in Customer Service.

Learning RX recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction program, and the platform it provides for businesses and customers to communicate. “As educators [and] professionals, we strive to help people live better lives. When we have the opportunity to correct a misconception because of a bad review, we do,” states Ms. Mitchell.

LEARNINGRX / Statements from founder Ken Gibson

"I struggled to read all through my school years. Back then, so little was known about the causes behind learning and reading struggles that I was essentially on my own.

Today, I would be labeled dyslexic. Many of my other cognitive skills were strong. I could (and often did) study 5 minutes before spelling tests and score 100%, but then would misspell those same words later on my written assignments.

I had an undiagnosed cognitive skill weakness that made it difficult for me to distinguish sounds and sound out words. These weaknesses made school far more difficult than it needed to be, but I compensated for my weaknesses, worked excessively hard, and persevered through to a professional graduate program.

When I began my professional career I learned that I wasn't unique in my reading struggles. Thousands of others struggled to learn and read. That motivated me to co-create the cognitive skills programs that form the foundation of LearningRx today.

Each positive result fueled our team's motivation to help more children achieve or surpass the academic level of their peers. This passion burns in me as strong today as ever! The excitement I experience seeing our brain training programs impact lives every day continues to fuel that passion.

With the continuing advancements in research and new training available from our centers all across the country, enduring the struggles that I endured as a child, accepting labels like dyslexic or ADHD, settling for low learning potential, or compensating for learning weaknesses is simply no longer necessary. Parents now have options that work.

I invite you to take a look at what LearningRx offers and contact us. I am excited, and certain that we can help.”


We change lives through brain training. At the root of LearningRx's success is a brain training program that has unmatched power to unlock learning potential by effectively addressing the cause behind learning and reading struggles. That cause is unseen cognitive skill weaknesses. The essence of LearningRx is best reflected in the real improvements of our students. Here is one mom's story about her 11-year-old daughter:

"We came to LearningRx because our daughter was having trouble in school. She was scoring at low levels on the national benchmark tests and her teacher had decided she could not do the work. We could tell that as time went by she was beginning to believe that she was not as smart as others and was not trying anymore. Looking back at the past few months we can see such a transition. Our daughter can now read out loud with confidence, she is getting A's and B's and her 5th grade teacher says 'You know, I just don't see what the 4th grade teacher saw! She is good at math, confident in school, and a leader in her class!'"

< br> "We are a family of caring professionals armed with the right training and tools to make a difference for parents and students. LearningRx is the answer to the heart-cry of thousands of parents of struggling students—parents who fear that their children are on the verge of being defined by discouragement, failure, and a lifetime of lost opportunity. No other solution—no matter the cost—has the power to so dramatically change all the ways a student lives and learns. The reason? We address the cause of the problem and not just the symptoms.

Parents who are looking for help for their child find a friend in LearningRx. Our unique focus on identifying and training individual cognitive skills weaknesses sets us apart from tutoring and other remedial education programs. We provide affordable testing that is available at a fraction of the cost of what other professionals charge.

Only at LearningRx do we focus on changing a student's underlying ability to learn and read. We train and strengthen cognitive skills with scientifically based and clinically proven one-on-one personalized training. You and your child are no longer limited to treating symptoms. With LearningRx training you can literally change how he or she learns and, in doing so, change the future.

LearningRx brain training centers serve a wide variety of adult needs as well. Brain training provides proven tools to help those looking for all types of skills enhancement. Career adults can gain a significant competitive edge. College students can leverage both class and study time. Senior adults can forestall or even reverse age-related mental and memory decline. Those facing the need for recovery of mental skills lost due to a traumatic brain injury see dramatic progress in a short amount of time."


LearningRx provides brain training that improves cognitive skills to enhance learning ability. Thousands of kids & their parents have experienced the life-changing benefits of the LearningRx program since 2003.

LearningRx is committed to enriching lives through one-on-one brain training, and has a proven track record of service to families seeking lasting improvements in cognitive performance. Clients include individuals and families impacted by learning struggles, dyslexia, ADHD, autism, memory problems and traumatic brain injuries.

In summary, after our investigation, which included discussions with management at LearningRx, Ripoff Report is convinced that LearningRx is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that LearningRx meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints . Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



LearningRX of Short Hills New Jersey LearningRX of Montclair, New Jeresey Guarantee Or Warranty Issues - A failure to honor money-back guarantee Internet, Internet

We signed up at with LearningRX to help our daughter, who has learning disabilities and is classified as such in our district. We made it clear we were specifically looking for substantial improvement in our daughter's short term and long term memory, we were not concerned with her executive functioning, visually processing or any other cognitive issues they claim to improve. We were promised by the owners Monica and Allise that they their program would help her and we signed up for a program with the cost of $10,000.00 (Ten Thousand Dollars).

About 1/2 way through the program, we voiced our disappointment that we were not seeing any progress. They retested her and several of the results were LOWER than the initial test. The program proved to be more anxiety producing and frustrating for our daughter.

On their website they state "Train the Brain. Get smarter. Guaranteed. Well that is not the case. We completed the program and our daughter was retested and the memory issues we originally signed up for were NOT better and we still did not see any improvement. They said their "test" showed an improvement, so they would not refund us and honor their guarantee. They gave us unrealistic expectations and we feel preyed on our desperation as parents searching for ways to improve the quality of our child's life and life skills.

We just came back from a meeting with an attorney and they denied a refund, only offered more training. Our daughter will not return and we have already invested too much time and money into a program that promises a lot and does that deliver the results that are seen in school, life and daily activities. Tests done by the Bergen County School district had to reclassify her and recommended additional support and reflected how just low her memory skills have remained.

LearningRX is a franchise that only goes by their tests that has proven to be skewed to their benefit, thereby finding a loop hole so their guarantee is just a marketing ploy.
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This report was posted on Ripoff Report on 01/21/2013 04:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

We never signed a contract

AUTHOR: CJ - (United States of America)

When we asked about their guarantee in a copy of an email below and the one on their website at the first "sales" meeting, they assured us we would be happy with the results.  We also never signed a contract, so what LearningRX has in their contract is a moot point, nor did we ever see a copy of the contract.  

We contacted Tuition Solutions, the company that finances LearningRX loans, to inform them we are in dispute.  Since there is no contract, they also agreed to dispute past and future payments.

We were not offered a prorated refund partway through program or we did not say we wanted to finish the program. We were told we HAD to complete the program if we wanted to discuss a refund.  Does LearningRX have a written copy of this offer?  We do not.

Here is a copy of one of the initial emails from Allise at Short Hills LearningRX in regards to my question about the guaranty

But wouldn't you be interested in improving your daughter's ability to learn?  Tutoring cannot do that.

We guaranty our program.

We have graduates from our program who no longer need an iep, medication or tutoring.

Call me so we can discuss. My son has ADD. I understand your pain. He is in our program and I hope to stop the medication and tutors. I've seen it done. 

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#2 REBUTTAL Owner of company

LearningRx Response to Consumer Complaint

AUTHOR: LearningRx Home Office - (USA)

LearningRx exists to help people think, learn and perform better than they did before. The improvements of our students and the satisfaction of their families is our top priority (in fact, our customer satisfaction rating is exceptional9.2 out of 10and significantly higher than the national average of 7.5). Tens of thousands of clients have gone through our programs with positive outcomes, and on the rare occasion we have a dissatisfied client, we make every effort to remedy the situation.

Such is the case with the family of the student mentioned above.

While we appreciate this parents passion regarding her daughter, a few clarifications must be made:

1. We dont have a money back guarantee.

We cant fail to honor a guarantee we dont give. Our only policy regarding the refund of money is in our contract, where we explain that if you sign up for a program and change your mind within the first week, well give you a full refund. After beginning the second week of the program, you can still stop at any time and we will give you a prorated refund for unused sessions. (By the way, this client was offered a prorated refund partway through the program. She turned it down, deciding instead to finish the program.)

2. Our guarantee says if you dont get good results, well give you additional training for free.

Heres what our guarantee actually says: If, upon completion of a program that lasts from 24 to 32 weeks, there is not at least a three-year gain in one cognitive or reading skill as determined at the initial testing, we will provide, at no additional cost to you, an additional three weeks of training.

This student did much better than the minimum gains, which means she doesnt qualify for additional free training. Nevertheless, because our goal is for every client to walk out the door happy with everything they received, we offered to provide additional training to this family at no cost. They have, however, turned down that offer.

3. We measure improvements accurately and scientifically using a widely adopted, well-respected third-party test.

Contrary to the claim, we do not measure improvements by our own tests, skewed or otherwise. To measure improvements, we actually use the Woodcock-Johnson III Tests of Cognitive Abilities, an independent, third-party test used by psychologists, educators and therapists across the country. By administering this test before our brain training program and again after the program is done, we are able to scientifically and accurately measure changes in brain performance.

Plus, to further ensure the integrity of our results, the exercises our trainers use to strengthen brain skills are different than the exercises used by Woodcock-Johnson to measure brain skills. In other words, when our students score higher after brain training, its not because theyve been practicing the test. Its because their brains are literally performing faster and better.

4. This students tests showed solid gains in all seven of the brains core skills.

Our brain trainers work one-on-one with clients to strengthen the seven underlying brain skills that make up IQ and determine how well we think, read, learn, reason, remember and pay attention.

One of the areas in which this student saw solid improvement was memory (she literally started the program with her memory performing at one age, and finished with the memory skills of someone three years older!). In fact, she achieved more than a three-year-gain in four out of the seven skills, and gains in all seven.

We are very proud of what this student accomplished in our program.

5. Doing the assigned home training is really important.

If this students scores did not meet the expectations of her family, theres another factor that must be considered:

The key to getting the best results with LearningRx programs is consistency in training. Altering how the program is administered (for example, reducing the number of sessions per week, or neglecting to do the required home assignments) will, understandably, impact the results and expectations of the program.

Unfortunately, this family struggled to complete their portion of the program. This 24-week program took more than a year to complete because of inconsistent attendance at training sessions, and out of 48 hours of required digital-training home assignments, less than 15 hours were completed.

Every day at LearningRx we help thousands of people overcome lifelong learning struggles. On a corporate, and even personal, level (after all, were parents, too!) it saddens us to see any child struggle with learning difficulties. We are sympathetic to this familys situation and have made sincere and ongoing efforts to help this family. We wish them well and hope only the best for their daughter.

The LearningRx Home Office
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