Complaint Review: LearnSmart LLC
after lengthy call agreed on a trial service for 30days with the verbal
commitment from the sales rep that 1) I could cancel and 2) if I chose to
continue service but fell on hard times (as DEC-FEB is slow for my business) I
could call and have my subscription placed on hold (being it is web-based its
a matter of flipping a switch So I was told), near the end of the trail I
tried to cancel with no avail, eventually I got a hold of Michelle B on the 16Jan2013,
I was told (1 I cannot cancel as I was 3 days late, (2 the account could not be
placed on suspension for hard times. I was FORCED into a payment arrangement I told Michelle B I think I could come up with $100 by the 8th FEB 2013 which would be $50 for JAN and $50 for
FEB then my monthly total would slightly increase to $264.50, on the 8th I had a few clients late
on payments to me and notified Michelle B that I could have everything taken
care of by the end of FEB. [continued below]....
ability to log on to the site was disabled, Thus I was paying for services not provided)
While this was going on I had a Business sales rep contacting me to change contracts, I was informed this would void the old
contract and start a new one, as I was building up my company funds from the slow season Allen L (LearnSmart Business rep) guiding me to this new contract of $315.75 per month for 3 years total $11,367 plus a onetime fee of $100.00, I almost committed to this agreement although very distasteful of LearnSmart Allen seemed to be truly interested in assisting me (and of course there is the additional $8600) However mid-month of March (on the 19th according to bank records)
there was a debit of $100 taken out, this also placed my account negative and cost me near $300 in negative fees. When I spoke again to Allen, we agreed this would be placed towards the new contract (I choose not to dwell on the negative fees at this time as Allen L assured me it was taken care of and I still firmly believe he made every attempt to correct the companies error, (in my mind I was under the impression this would at least start the new contract provided I paid the $315.75 On the Friday of the 29th March 2013 as verbally agreed on. On the 29th March 2013 there was a debit of $100 followed shortly by another for $798.00. Upon investigation it appears as if LearnSmart was pinging my bank account to see when funds were deposited
as the withdrawals where mere minutes after deposits.
I have a copy of all e-mails sent and received offered per request to investigating parties, further more you will note in the e-mail from Michelle B it Claims I defaulted on two arrangements which is not true and is purely defamation of my
good character. However most significantly is the repeated statement that I received a copy of the contract via E-Mail or I could not log in to the site, In fact I received only log-in credentials in an e-mail. I run a small business so its a habit to log and save everything in titled folders and everything is time stamped thank my lucky stars for that.
In total there were 3 illegal withdrawals to my business account 1 on the 19th March and 2 on the 29th March. totalling just under 1k
Lastly I was told if I would just sign the new contract all my money less the $315.75 would be returned. I was also told by another rep that the money taken from my account was to bring me current However according to their contracts and E-Mails I only owed You will then have 10 remaining payments of $264.50 beginning March 12, 2013
Since this issue earlier on the 29thMarch2013 I have:
contacted MT Attorney General Office (waiting to hear back, being good Friday and all)
contacted FL Attorney General Office (waiting to hear back)
Contacted my Business Lawyers (again waiting to hear back)
Contacted my Bank (persona branch and corporate)
Researched this company to find I AM NOT ALONE, this is their standard Practices
Posted my story here, with the BBB of FL (being they are a FL business), Facebook, and posted on Many Field Tech and Field Engineering Platforms to alert others in my industry to ovoid the headaches, stress, NSF when over charged.
LET MY STRESS, MY HEADACHES, MY EXPERIENCE SAVE YOU FROM THE SAME MISTAKE
This report was posted on Ripoff Report on 03/29/2013 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/learnsmart-llc/tampa-florida-33607/learnsmart-llc-preplogic-illegally-withdrawn-funds-fraudulent-sales-tactics-fraudulent-s-1039197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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