• Report: #1005670
Complaint Review:

Legacy Publishing

  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: Mom of special needs child — Knoxville Tennessee United States of America
Legacy Publishing
10 Speirs Street Westbrook, Maine United States of America

Legacy Publishing advertised as Total Transformation Misrepresentation or Fraud Westbrook, Maine

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I ordered a package called Total Transformation because of advertisements that I had gotten on radio and by internet marketing.  They promised to help us with our child, who was having trouble adjusting to middle school.

The web site www.totaltransformation.com offered a money back guarantee and said that if we chose to keep the program that it would only cost us for the shipping and three payments of $109.  They also made enticements about getting it all free, but that was never clear in any part of their communication.

I became ill shortly after I received these materials and had trouble using them, but we thought that we may use them when I got better.  That hasn't happened.  We keep hoping that it will.

Meanwhile, I got a $20 charge in November, charges of $109 and $49 in December and then a charge of $249 and $49 in January and they say another charge of $109 is still coming.   The total already billed is currently $465, so it may be possible that the final amount of this ripoff is $574.00.  I asked them why it was so much and they told me that it was all in their web site.  I don't think so.  Their presentation was not straightforward at all.

Other people here seem to feel like they have been misinformed as well.  I counted 11 other complaints so far on this web site and there are other people complaining on other web sites, but not as well organized as this one. 

My credit card company is investigating this.  I have referred them to this site as well as to the one where the Legacy Publishing Comany refers you:  www.totaltransformation.com

I expect that this Legacy Publishing group will have to be nicer, more honest, and do what they say.

My credit card company says they are crediting me for what Legacy has overcharged and investigating.

Their email in response to me said that "Any unauthorized packages returned to our warehouse will be refused back to the customer. The terms and cost of all programs and services were explained at  the time of order, as well as included inside the package. Please call Customer Service at 1-800-460-2235, Monday through Friday, 8:30am to 5:00pm EST so we may further assist you."

So I called Customer Service and followed the computer prompts to #4, requesting a return.

Chelsea in return aythorizations at their phone number put me on hold today at 11:21 a.m.  She told me "We are showing the Total transformation and the total focus program..the 30 day trial expired on December 7 and 60 day program expired on January 6" and "we're sorry you have been sick, but our deadlines are our deadlines, period".  I asked for the Supervisor.  She put me on hold again.

Morgan, the Supervisor, repeated the same information.   The supervisor said that it's their policy...no one gets any help.  I asked her.  They don't care whether or not you have been sick?  I already explained that we had a new diagnosis and that we were unable to use their program in this situation and that my medical bills are piling up.  She made it clear... They don't care.

I asked to speak to her supervisor.  She said Greg is the Manager, but he doesn't take calls. It took me until 11:33 for her to put me on hold and try to see if he is available.  He is in a meeting.  She sent me to his voice mail.  A computerized voice said Greg Young.  I left a message asking for a returned call.  It was 11:45.   He called me at 1:45.  He said that they will not help me.

He then tells me that he works for Christa, who supervises ALL of Customer Service.  He says that She doesn't take calls. Then he says, I have already run this by her before I called.  Then he says and I quote "Her and I went over your order, the programs, the documentation", and "she does not take or make calls".  She is the head person of Customer Service.  He keeps repeating the same spiel about not helping anyone no matter what and many many minutes later, he finally tells me that he will transfer me to Christa the Customer Service Supervisor's voice mail and that she will have to call me back.  It took him another 10 minutes to pass the phone call to Christa's phone.  I left her a message at least 4 hours ago.   It's now 6:21 p.m. and she never called me back.

Otherwise, I would have to tell you that the materials were not helpful to our situation, didn't seem worth the price and had I been well enough to return it, I would have returned it.  Had I been healthy, I would have probably never been duped by these people.  This smells like a scam, and a very expensive one too.  They are not considerate in the least, and the materials I received do not appear to be worth their price at all.

I suggest that others who have been tricked by these people need to share their information with the Better Business Bureau as well as the State Commissioner over Fraudulent Transactions and the Credit Card or other financial business they used to take your money. 

This report was posted on Ripoff Report on 01/29/2013 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/legacy-publishing/westbrook-maine-04092/legacy-publishing-advertised-as-total-transformation-misrepresentation-or-fraud-westbrook-1005670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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