ED Magedson – Founder
LEGAL HOME LOAN SOLUTIONS250 w indiantown rd ste 108 jupiter, Florida United States of America
I called this company hoping to get a permante modification with my mortgage back in october of 2009. I spoke to a man name Luis Rodriguez @ 561-948-0337 ext 367 I was upfront with this man telling him my story that I am a mother of 4 kids and my husband walked out on us leaving me with all the bills. I told him that I was on a temp repayment plan with the mortgage. He told me that everything will be ok and that they can get me a permante modification on my loan. I agree and paid 2750 it seem like once they had my money I couldnt get a decent update. Christina lemaster the negotiator ph# 561-948-0353 first contact me in december of 2009 and this is what she email me:
Today, we called and spoke to your lender regarding your . The latest update on your account is mortgage co is reviewing for final modification. The negotiator on your case needs some updated documents to complete the process.
then she email me later on in december
Today, we called and spoke to your lender regarding your tax returns to be signed (pg. 2). He's not seeing the UTD either. (I faxed on 12/29). Please sign the tax returns (attached) and get the last month pay stubs. Fax to me at .. Called lender spoke to DJ (ID: DJJ)...on 1/15 the underwriting dept is requesting the 2008
I will be following up with the Home Retention department next week to confirm they are working on your account.
So I am thinking that everything is going great and that I would have my modification soon. NOT!!!!! fast foward to march and nothing so I email luis to see if he could help out and this is what was said via email
good morning I hope you are having a good day as for myself I am not. I have email and called Chrissy requesting an update and have not heard anything for 11 days? I am very upset because this modification has been dragging on for almost 5 months and I am ready to get this over with. I need to know what is going on when I check on my status on the website there is nothing and it has been like that from day one. I dont understand how you guys say you help people keep there homes when the customer cant seem to get a response. Please call or email I need to know soon whats going on. Thanks
Jen the process can take up to 6months + mine took 9.5 months. Your lender is holding this up. Please forward me the email Chrissy sent you!
Then in march I finally get a response from christina and this is what she said
Jennifer, your file was forwarded to my manager and then given to Perry in . I have let Perry know that you are looking to get some sort of update. I do apologize in the lack of communication and I have also spoken with Perry about this matter this morning personally
well it turns out Perry never called nor email me anything turns out Perry quit his job and my case was in limbo. I email luis in april and in may then finally Paul alonge division manager ph# 561-200-3386 called me in may to tell me that they couldnt do my modification after all so I guess christina lied to me about my case. I am still waiting for my disengagment lettter to be sent to me and my refund. this was a waste of 8 months of going back in forth. this was a lot of drama so i just past what was said between me and luis over getting my refund back so everyone can see what I went threw
this is what luis said below
below is what luis saidYou are over reacting. This is not our fault!We have been honest and transparent with you, Your bank is saying you stopped making your temp payments not us.You did not disclose to us you even had a temp payment in place.The certified letter comes in the mail. Making everyone miserable with this process does not change your lack of transparency you presented to us.Allow the post office to do thier job and deliver the mail to you!this is what I said below
Hello LuisI just want to let you know that if Paul or whoever is in charge in giving me my money back does not give my refund in a timely manner I will be calling the BBB and I will also get a lawyer to file a suite against this company. I am done playing games and if this detachment letter can be email to me I can sign and fax it back to you all so we can start this process. Thank you
This report was posted on Ripoff Report on 05/27/2010 04:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/legal-home-loan-solutions/jupiter-florida-33458/loan-modificationlegal-home-loan-solulegal-home-loan-solutions-jupi-d55c4htm-607790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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