Legal Shield LegalShield, LegalShield Identity Theft No Help with identity theft, Horrible Customer Service, Bad Advice Ada Oklahoma

We had identity theft of SS # used for tax filing.  Our tax returns were rejected because some one else used #'s.  When we received notice from IRS we contacted LegalShiteld.  The representative said she couldn't help and referred me to the "provider law firm" in Louisiana.  the attorney called back and said he couldn't do anything.  we contacted our accountant to follow up with IRS.  We had to refile taxes on paper / manually (not electronically).  filled out forms to report fraud, etc...  The bill was $250 to correct the filing due to the identity theft and reclaim our SS#'s for future use. All this was done after I initially contacted LegalShiteld Identity Theft Hotline for assisstance on the one thing they were supposed to help with.  They refuse to pay for the cost associated with the idenity theft.  The sale brochure / membership Information booklet includes lots of paragraphs on what all they will do  {PROACTIVE SEARCHES, REDUCE OUT OF POCKET EXPENSES, WORK ON YOUR BEHALF, AN EXPERT WILL TAKE THE STEPS TO HELP RESTORE ...}  I was transferred 5 times and have made 5 phone calls with no help.  No one has offered to do any of the things the sales pitch and material details.  DO NOT USE THIS SERVICE.