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Report: #1149150

Complaint Review: Legal Zoom - Austin Nationwide

  • Submitted:
  • Updated:
  • Reported By: DRNTX — Austin Texas
  • Author Not Confirmed What's this?
  • Why?
  • Legal Zoom Austin, TX Nationwide USA

Legal Zoom LEGALZOOM Terrible customer service!!!  Nationwide

*UPDATE Employee: LegalZoom Response

*Author of original report: Update to Original

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Terrible customer service!!! Can never get through your lines. When I did finally order an expedited corporation formation, they delayed it by several weeks because they held the order for almost a week without notification because they claimed my entity had to be filed as a PLLC. I argued this with 3 Legalzoom agents.Their agents argued with me over the status of my business PLLC v. LLC or Corp. repeatedly, giving me legal advice which they are not supposed to do. Finally I gave in. After receiving my paperwork after filing, I spoke to an attorney who informed me that those agents were indeed wrong. Now in the middle of funding, I have to submit an entirely new filing after dissolving the original entity something that I don;t have time to do. Legalzoom has cost me thousands of dollars as well as headache.  Now I have to fight to get a refund. THANKS LEGALZOOM!! You are the worst experience that I have encountered!PLEASE use this reference on your website, I know that I plan to!

This report was posted on Ripoff Report on 05/23/2014 09:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/legal-zoom/nationwide/legal-zoom-legalzoom-terrible-customer-servicenbsp-nationwide-1149150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Update to Original

AUTHOR: DRNTX - ()

POSTED: Sunday, June 01, 2014

Well, just to be fair. LegalZoom did finally get back to me and agreed to refile and correct the PLLC submission at their cost. I will wait and see how that turns out. DR

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#1 UPDATE Employee

LegalZoom Response

AUTHOR: LegalZoom - ()

POSTED: Tuesday, May 27, 2014

We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. Please contact me directly so we I can help resolve the issue for you. You can reach me at: Chyna@lzserve.com. I look forward to hearing how we can make things right.

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