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Report: #1149958

Complaint Review: Legal Zoom - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dissatisfied Customer — Houston Texas
  • Author Not Confirmed What's this?
  • Why?
  • Legal Zoom Nationwide USA

Legal Zoom VERY POOR CUSTOMER SERVICE! I WILL TAKE MY FUTURE BUSINESS ELSEWHERE. Hollywood Internet

*UPDATE Employee: LegalZoom Response

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I recently placed an order with Legal Zoom to prepare the required documents and filings for an LLC. I paid for the expedited gold service. I have not received what I paid for. They have performed poorly in completing the order. First, they have admitted to delays (on their end). Second, they sent an email to me stating that they have attempted to contact me several times and the order cannot be further processed until I respond. I contacted them and let them know they had NOT tried to contact me as their email stated. Their response was "the email was sent in error, that has been happening lately". I asked them if they planned to refund the expedited fee that I paid. The customer service person I spoke with needs to get a job for a bill collector, he would be great at that.  I am a repeat customer with Legal Zoom. No More. I am not a satisfied customer and I will be taking my future business elsewhere. 

This report was posted on Ripoff Report on 05/27/2014 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legal-zoom/nationwide/legal-zoom-very-poor-customer-service-i-will-take-my-future-business-elsewhere-hollywoo-1149958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

LegalZoom Response

AUTHOR: LegalZoom - ()

POSTED: Friday, May 30, 2014

 

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right.  We'd like to learn more about your situation.  Please kindly submit your contact information to me directly: Chyna@lzserve.com and I will review your order history. I look forward to speaking with you and hope to make your experience with LegalZoom a better one.

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