Complaint Review: LegalZoom.com - Internet
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- Author Not Confirmed
- LegalZoom.com Internet USA
- Phone:
- Web: http://www.legalzoom.com
- Category: Legal Services
LegalZoom.com LegalZoom Unauthorized Charges Internet
*UPDATE Employee: LegalZoom Response
*Author of original report: UPDATE: More charges after Cancel
*Author of original report: Billing Error
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I used the LegalZoom services in 2012. Now, in 2015 I suddenly get a $159 fee charged to my card without notice and for a service that has been dissolved for months now. I've read a lot of other reports against LegalZoom for the same thing. You can't just charge people without authorization and 3 years down the road without notice.
I will be contacting their support first thing Monday as of course their support isn't in on the weekends (but I bet they'd be there to take an order!). I am hoping they will reslove the problem by issuing a total refund of the unauthorized charges. Like most working people, I don't have time to go chasing down crap like this just to get my money back. I will be disputing the charges if they do not refund my account, but the damage is already done and I'll never use their services again.
This report was posted on Ripoff Report on 11/08/2015 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legalzoomcom/internet/legalzoomcom-legalzoom-unauthorized-charges-internet-1266659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
LegalZoom Response
AUTHOR: LegalZoom - (United States of America)
SUBMITTED: Thursday, November 19, 2015
We appreciate that you understand things usually go more smoothly and apologize that you experienced us at less than our best. Glad it's worked out now. Of course you should feel free to contact us if you have any further questions or issues via help@legalzoom.com.
#2 Author of original report
UPDATE: More charges after Cancel
AUTHOR: - ()
SUBMITTED: Wednesday, November 11, 2015
As if it wasn't bad enough that this company charges you a yearly fee without making it clear on their website. I called and spoke with customer service and had my services cancelled. They said I would not be billed anymore. I was charged again later that SAME DAY.
I am now having to dispute the charges through my card company as LegalZoom refused to issue the refund.
The only reason I choose to do business with LegalZoom was to save myself some time. But with all of the time I've spent trying to get the unauthorized charges refunded, I ended up not saving any time at all.
Certainly not worth the hassle and I'll NEVER do business with them again.
#1 Author of original report
Billing Error
AUTHOR: - ()
SUBMITTED: Monday, November 09, 2015
I have since spoke with LegalZoom customer service and the issues seems to be from an accounting error. It should be fixed now.
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