Legalzoom.com Refuses to cancel or refund despite the 100% satisfaction guarantee Internet

 On 7/13/15, I foolishly purchased $514 worth of online products from legalzoom.com. I bought the comprehensive living trust package and the transfer deed package in California. I still had not received anything by 8/5/15 and their email confirmations didn't specify when I would be receiving said documents. So I called customer service on 8/5/15 and 8/6/15. I talked to 7 customer service people and got the run around. Legalzoom referred me to the godeeds department because they thought that department would have the answer. The godeeds department did the same. I also got the distinct feeling that the supervisor at godeeds, Michael, was just making stuff up with each question I gave him and when I told him about the contradictory information I got from various customer service people, e.g., "it takes only 2 business days for you to get those documents from date of purchase; it takes 4-6 weeks for godeeds to prepare the transfer deed; it took only 1 business day to prepare the transfer deed and I sent it to the legalzoom department; sometimes it takes 6 weeks to get the title documents from the recorder of the city." I was on the phone for 2 hours and no one still had the answer to why I never got my documents. Hence, my only choice was to cancel my orders since I never got them and 6 customer service people had no answers for me except to keep passing me into another clueless customer service rep. I decided to finally just cancel the orders and get a refund. So I called customer service again and Spencer, a female, answered the phone. I explained to her the whole situation and at the end of it all, despite my reminding her that legalzoom has advertised on their website a 100% satisfaction guarantee and that a customer can get a refund within 60 days of purchase, she says, "no, I am not giving you a refund or canceling your order." So I email customer service asking for the same thing. They completely ignore my request and say, sorry you had a bad experience. So I contacted my credit card company and let them know I am disputing these charges. I also filed complaints with BBB, the CA AG's office, and a Consumer Protection office. Hopefully I get my refund especially since I never actually got the products I ordered. I definitely believe everything that the ex-employee said cuz I experienced it first hand. I don't know how this company gets away with this behavior which should be considered criminal.