• Report: #868103
Complaint Review:


  • Submitted: Fri, April 13, 2012
  • Updated: Fri, April 13, 2012

  • Reported By: Marcus Shawn — broken arrow Oklahoma United States of America
Internet United States of America

LegalZoom.com LZ advertised/processed payment for "15 minute LLC". Afterward, learned it was 30+ DAYS - or several hundred dollars to expedite. Internet

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. [continued below]....
....Legal Zoom or www.legalzoom.com advertises that you can form a new "LLC" in about 15 minutes. They also name a fee that ends up being a little over $210. Be prepared to pay 3 times that amount!

Without explaining the steps, they took my information, processed my payment, confirmed payment and failed to notify me of any additional status. Over the next two days, I became impatient and called their customer care number to inquire about the status. I was told that the 15 minute promise was an [unreasonable expectation] and in reality it would take over 30 days to get through the process.

Although I had chosen the upgraded option to pay for "overnight documents", that was only after they acquired said documents, which was a very long and drawn out process.

After a bit of complaining on my part, LegalZoom then offered to expedite the process to 7-10 days for an additional $115. I conferred with my partner, decided we had no choice and called back to make another payment. At that time, they explained that for - yet another upcharge of $200 - we can get our LLC completed within 48 hours.

At this point and time, we've been charged about $525 and by the time we get what we paid for - will get the "15 minute service" in about 5 days... I'll keep you posted!

This report was posted on Ripoff Report on 04/13/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/legalzoomcom/internet/legalzoomcom-lz-advertisedprocessed-payment-for-15-minute-llc-afterward-learned-it-868103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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